Forgot Card PIN? A Detailed Guide to Reset it

25 September, 2024


​​​​​​​With so many passwords from Keypad locks, Email passwords, system passwords, social media passwords to ATM Pins looming around in your head, it is but natural to forget one among the myriads of passwords.

However, forgetting a password to your bank accounts, specifically, Debit Cards immediately causes panic. In the era where millennials have not even stepped into a bank branch, losing the Debit Card PIN would mean losing access to online transactions or withdrawing cash anytime, anywhere.

Banks, however, have evolved with the times to make access to regenerating ATM Card PIN anytime and anywhere.

Reset ATM PIN using the ATM Itself

If you are at the ATM and realise “I forgot my ATM Card PIN number” after inserting your card in the machine, do not worry. You can follow these steps:

1. Choose the Forgot PIN or Regenerate ATM PIN option on the ATM screen.
   
   

2. You will be redirected to enter your registered mobile number, which triggers an OTP to that number.
   
   

3. Enter the OTP using the ATM keypad, and you will be redirected to choose another PIN.
   
   

The reset through this mechanism happens immediately, and you can withdraw cash once it resets.

Reset ATM PIN Online using NetBanking

It is not just in the ATMs you could forget your Debit Card PIN. You may forget it while paying at a store or in restaurants. There are quick remedies to fix such sticky situations as well. Most banks offer quick reset of ATM pins through NetBanking.

1. If you have registered for NetBanking facilities, all you need to do is log in through your phone’s browser.
   
   

2. Go to the cards section and request Instant PIN Generation. The portal will prompt you to provide card details, CVV number and expiry date.
   
   

3. An OTP is generated to your registered mobile number to authenticate the user, and you can enter a PIN of your choice and confirm.
   
   

You could then directly use the newly generated PIN at the point of sales machine.

Reset ATM PIN Online using Mobile Banking Apps

Mobile banking applications are typically equipped to accommodate ATM PIN change requests.

1. Log into your Mobile Banking app.
   
   

2. Go to the cards section and select the option change ATM card PIN.
   
   

3. Enter the relevant details, such as the card number, CVV and expiry date.
   
   

4. Enter the OTP sent to the registered mobile number.
   
   

5. Set a new PIN.
   
   

Reset ATM PIN at the Branch

In some situations, when you are travelling, and you realise both the above methods tedious: as ATMs might be far and few and internet connections weak. When you realise “I forgot my PIN number to my Debit Card” in such situations, all you need to do is call up the bank customer care line and request for a PIN reset. The bank dispatches the PIN to your registered mailing address; however, if you are travelling, you could place a request to send the new PIN to the nearest branch from where you can collect it in person.

Also, if there is a branch in the nearby vicinity, you could fill the form directly at the branch and request for a reset which would then again be sent across to your mailing address or you could collect it in the same office.

While most banks allow for regenerating PINs broadly in the means stated above, you could visit your bank website to know the options available for you. For example, you could visit HDFC Bank site here to note how you can reset your HDFC Bank Debit Card PIN.

Advancements in technology and the internet have allowed the simplification of traditional banking services to a considerable extent keeping in mind user convenience and comfort.

Existing HDFC Bank customers can get their Debit Card reissued within minutes here. New customers can get a new Debit Card by opening a new Savings Account while experiencing hassle-free banking with HDFC Bank.

Worried about Debit Card fraud? Know how to protect yourself, by reading this! Click here to read more.

​​​​​​​*Terms & conditions apply. Debit Card approvals are at sole discretion of HDFC Bank Ltd. The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances.