Forgot Credit Card Pin - Know How to Create Credit Card Pin

Your Credit Card’s Personal Identification Number (PIN) is a four-digit numerical code used to authenticate Credit Card transactions. The PIN is known only to you, the cardholder. You need the PIN to complete transactions like point-of-sale (POS) payments in stores and cash withdrawals at ATMs. A Credit Card PIN ensures that only authorised cardholders can approve payments. It is crucial that you keep your Credit Card PIN confidential and change it periodically for improved security.

Re-issue of Credit Card PIN

If you have forgotten the PIN number of your Credit Card, you can have the number re-issued. This can be done via IVR, NetBanking or through ATM.

IVR

Please call IVR Toll number 1860 266 0333 from your registered mobile number:

Step 1 : Enter Last 4 digits of your credit card followed by hash (#)

Step 2 : Dial 1 to generate Credit card Pin

Step 3 : Again Dial 1 when prompted to "Generate a One Time Password" (OTP) to your mobile as an SMS.

Step 4 : Type the OTP (6 digit)

Step 5 : On successful entry of OTP, the IVR will confirm successful validation and ask you to set the 4digit PIN followed by the hash(#) key.

If you get disconnected at step# 4:- Redial the Toll number number, after Step2 ….“Dial2 to enter the 6 Digit OTP“

NetBanking

If you are registered for NetBanking, follow these steps to have your PIN re-issued

Step1	Login to NetBanking with your User ID and IPIN
Step2	Post logging into NetBanking, click on "Cards" tab on top.
Step3	On the left hand under Request option, select " Instant PIN Generation ".
Step4	Select credit card number from drop down and Enter 4 digit pin of your choice.
Step5	Re-enter pin and click “Continue”

ATM

Here’s how you can apply for a new Credit Card PIN through your ATM

Step1	Call IVR to get the OTP (One Time Password) on your registered mobile number for PIN generation at the ATM
Step2	Insert your credit card at the HDFC Bank ATM and on the language selection screen, choose
Step3	" Create new ATM PIN using OTP " option
Step4	Enter OTP received on your mobile
Step5	Enter your registered mobile number
Step6	Set your own 4 digit PIN

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