How to Register a UPI Complaint
05 January, 2024
The introduction of Unified Payment Interface (UPI) by the National Payments Corporation of India (NPCI) in 2016 revolutionised digital payments. Today, you can make payments swiftly to merchants and peers without their banking credentials. You only need their Virtual Payment Address (VPA) or their mobile number. You can use a robust app like HDFC Bank’s PayZapp to complete your UPI payments securely and effortlessly.
While UPI transactions are convenient, you might sometimes encounter issues due to technical glitches, slow bank services, and other problems. In such cases, you should know how to register a UPI transaction complaint. Here’s a guide.
Types of UPI Issues
Before understanding how to register a UPI transaction complaint, it is worth learning about the types of UPI transaction issues that you might typically encounter:
Processing issues
After initiating the transaction, you might face problems such as money deducted but not credited to the beneficiary’s account, failed transactions, transfers to incorrect accounts, pending transactions, and declined transactions.PIN-based issues
In case of UPI PINs, you may encounter problems like inability to set the PIN, errors about exceeding PIN attempts, blocked PIN, and incorrect PIN glitches. These issues can ultimately cause a hindrance in completing a UPI transaction.Account-related issues
Before making a UPI payment, you may want to make changes to your account but experience issues such as inability to fetch or link bank accounts, problems with removing or changing the account, or difficulties with deregistering.Other concerns
Besides the discussed issues, you may also face problems such as inability to log in, failure to register on the app, or OTP errors. You can file a complaint to address these issues as well and complete your UPI transactions successfully.
Steps to Register a UPI Complaint Through PayZapp
You can file a complaint concerning your UPI transaction on the PayZapp app by following these simple steps:
Click on the ‘Profile’ menu on the home screen.
Select the ‘Help Centre’ section, which prompts you to reach out to the customer care helpline.
The next page displays various services you can seek help with, regardless of your concerns.
Select the service with which you are facing an issue.
Browse through the detailed list of FAQs with effective solutions.
If you are still unsure of how to fix the problem, you can file a complaint by raising a ticket. Your problem will be evaluated, and a representative form PayZapp’s customer care executive team will either send you an SMS or call you to understand your issue and resolve it at the earliest.
How to Register a Complaint through UPI Customer Care Number?
Raising a ticket through the ‘Help Centre’ section is the primary method to register a complaint on PayZapp. Additionally, you can also call on the UPI customer care number (toll free) – 1800 102 9426. The number is active 24x7 for your assistance that enables you to raise your concerns anytime. When you call on this hotline number, you are guided through prompts from the Interactive Voice Response (IVR) system. You can follow along the instructions and register your complaint. If you need to explain your concern in detail, you can connect with a customer care executive.
Details Required While Registering a UPI Transaction Complaint
When registering a complaint for any issues with your UPI transactions, it helps to have the following details handy to resolve your complaint smoothly:
Your registered mobile number
Your email address
The date of the transaction
The transaction issue
Bank account details (account number or card number)
UPI ID
Transaction reference number or ID
Make Hassle-free UPI Payments through PayZapp
Filing a UPI transaction complaint on the PayZapp app is convenient and easy due. PayZapp’s enhanced security measures protect your transaction information. You can also enjoy prompt customer assistance to resolve your complaints quickly. Plus, our simple interface makes the complaint registration process a breeze with no need for lengthy and complicated formalities while filing complaints. Moreover, you can easily locate your transaction history from PayZapp’s ‘Passbook section’. All these features make PayZapp your ideal solution for safe UPI payments.
With PayZapp, you can effortlessly initiate transactions, make payments, shop, win rewards, and more. Download the app today.
Click here for UPI Payment through PayZapp on your IOS phone.
Click here for UPI payment online through PayZapp on your Android phone.
*Disclaimer: Terms and conditions apply. The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances.
