FEATURES

FEES & CHARGES

FAQs


Last Modified On 9/07/2024


1. What is the essence of the Money Plus Petro Prepaid Card? 
The Money Plus Petro Prepaid Card streamlines your corporate financial transactions with its electronic convenience, perfect for handling reimbursements, small-scale salary distributions, and incentive programs. It's tailored to accelerate and simplify the payment process for businesses.


2. Who is eligible for the MoneyPlus Petro Prepaid Card? 
All corporations engaged with HDFC Bank, whether your partnership is blossoming or well-established, can secure a MoneyPlus Petro Prepaid Card for their team members.

3. Can you highlight the advantages of using the MoneyPlus Petro Prepaid Card? 
Certainly! Enjoy widespread acceptance on all Petrol Pumps/Petrol MCC /Gas stations nationwide, effortless loading via E-net, direct debit, or cheques, plus transaction alerts via SMS/email, and the ease of balance inquiries at any ATM across India


4. What is the tenure of the MoneyPlus Petro Prepaid Card? 
Your MoneyPlus Petro Prepaid Card remains active for five years, retaining its validity until the final working day of the month mentioned on your card.


5. Where does the MoneyPlus Petro Prepaid Card find its utility? 
Your card can be used at Petrol Pumps/Gas stations for fuel and the usage is restricted only for fuel includes petrol, diesel, gas.


6. How can one administer the MoneyPlus Petro Prepaid Card? 
Administer your card with ease via our Prepaid Card NetBanking Portal. Track your balance, peruse your transaction history, manage your spending limits, subscribe to e-statements, alter your PIN, and secure your card.


7. How do we update the MoneyPlus Petro Prepaid Card's password? 
Simply sign in to our Prepaid Card NetBanking portal, navigate to 'Manage My Profile,' select 'Change Password,' and follow the prompts to ensure your credentials are up-to-date.


8.  What's the cap on loading funds to the MoneyPlus Petro Prepaid Card? 
Companies can load a maximum of Rs. 2 lakhs for full KYC cards.


9. Are transaction alerts provided for the MoneyPlus Petro Prepaid Card? 
Absolutely, each transaction triggers an alert to your registered mobile number, and you can also monitor activity anytime via the Prepaid Card NetBanking Portal.


10. What steps should be taken if the card is misplaced or stolen? 
If your card ever falls into the wrong hands, promptly block it through the Prepaid Card Net Banking Portal under Account TAB >> Block lost/Stolen card or contact our Phone Banking service at 1800 1600/1800 2600 for immediate assistance.


11. What should one do if they detect unauthorized transactions? 
Should you notice any transactions that weren't authorized by you, it's crucial to inform HDFC Bank without delay and have your card blocked or hotlisted to prevent further misuse. You can do so by contacting our Phone Banking service at 1800 1600/1800 2600.
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12. How can I change my demographic details?

Don't worry! We're here to help you update your details quickly and easily. 

For Mobile Number / Email ID: 

  1. Log In to the Prepaid Card Netbanking Portal: 

  1. Update Your Contact Information: 

  • Click on Manage My Profile. 

  • Go to Contact Information and select Edit. 

  • Enter your new mobile number or email ID and verify the changes using the OTP sent to your registered mobile number. 


Your details will be updated instantly, and you’ll receive a confirmation via SMS on your registered mobile number. Please let us know if you need assistance at any step, and we'll be happy to help. 

For Address Update: 

  1. Submit Your Application: 

  • Visit your nearest HDFC Bank branch at a time that’s convenient for you. 

  • Submit a signed application for "Change in Address" along with a documentary proof of your new address. Please bring the original documents for verification. 

We understand the importance of having your correct address on file. Your mailing address will be updated within 7 working days once we receive and verify your application and documents. Thank you for your patience and cooperation. 
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13. How do I change my ATM PIN ?
After you have logged into Prepaid Card NetBanking portal, you can change your PIN using the "Account" and 'Set ATM PIN' option in the top part of the screen.

14. How can I get my card statement ?
After you have logged into Prepaid Card NetBanking portal
•    Select option "Account" >> "Request Statement" >> “Submit” >> Select Date Range >> "Submit".

15. How can I transfer the balance from old card to new card ?
Kindly liaise with your corporate SPOC Admin, for balance transfer from old card to new card as request should flow to the Bank via Corporate SPOC Admin.


16. Are there any Balance Enquiry fees levied for Moneyplus card?
Kindly refer to https://www.hdfcbank.com/personal/pay/cards/prepaid-cards/moneyplus-card/fees-and-charges   for all fees and charges applicable.

17. How do I replace my card since card is expired and have card balance in it?
Kindly liaise with your corporate SPOC Admin, since for card replacement; request should flow to the Bank via Corporate SPOC Admin.

18. Will the unused amount on the card be refunded?
Yes. Kindly liaise with your corporate SPOC Admin, for refund; request should flow to the Bank via Corporate SPOC Admin.