Features
ELIGIBILITY
FEES & CHARGES
FAQs
1. What is Flexi Benefit Card?
HDFC Bank Flexi Benefit Card is a comprehensive solution that gives corporates the facility of issuing cards to their employees for purposes such as Meal, Fuel, Telecom, LTA, Reward and Recognition, etc.
It is a perfect solution specially designed for corporates to make their payment experience simpler and faster helping them lower administration cost and save time.
2. Who can apply for it?
Any corporate who wishes to issue the Flexi Benefit card to their employees can avail the Flexi Benefit Card. Enquire Now
3. Can you highlight the advantages of using the Flexi Benefit Card?
It digitally manages all corporate benefits through single platform. It provides hassle-free card issuance and loading through corporate dashboard. In addition to real time tracking, card control and management of card benefits, digital KYC process for existing HDFC Bank customers can be done.
Customer can manage their card through customer portal, view card balance, statement, card control, block or unblock the card on one click. Demographic details are updated instantly.
4. What is the validity of Flexi Benefit Card?
The validity is 5 years.
5. Where does the Flexi Benefit Card find its utility?
The Flexi Benefit Card can be used for POS and online purchases depending upon the wallet configuration.
6. How to load the Flexi Benefit Card?
Corporate can load this card via the Corporate Portal.
Access the portal by visiting: https://hdfcbank.poweredby.happay.in
Note: Cash loading on the card and fund transfers from the card is not permitted.
7. What's the cap on loading funds to the Flexi Benefit Card?
The amount outstanding shall not exceed Rs. 2,00,000/- at any point in time on a Full KYC card. For Small/Minimum KYC cards, you can load the card with a maximum of up to Rs.10,000 per month and Rs.1,20,000 per annum.
[The Prepaid cardholder can use the prepaid instrument for purposes within the applicable limits across the Prepaid Payment Instruments (PPIs)].
8. Is there any difference in the process for card usage at POS and for ECOM transactions?
For POS transactions customer needs to enter the card PIN and for ECOM transactions customer needs to enter the card PIN and OTP.
9. Are transaction alerts provided for the Flexi Benefit Card?
Absolutely! Each transaction triggers an alert to your registered mobile number/e-mail, and you can also monitor activity on your card anytime via the Customer Portal.
10. What should one do if one detects unauthorized transactions?
Should you notice any transactions you didn't authorize, inform HDFC Bank immediately and have your card blocked or hotlisted to prevent further misuse.
You can do so through the Customer Portal, corporate admin, or our customer support service at 080-61776177 or email help.hdfcbank@happay.com.
11. What should one do in case of failed transaction?
Amount debited for all failed transactions, gets reversed to the card within 24 hours.
If the amount is not reversed within the specified time, contact our customer support at 080-61776177 or email help.hdfcbank@happay.com.
12. How can a customer administer the Flexi Benefit Card?
Administer your card with ease via our Customer Portal by visiting https://hdfcbank.poweredby.happay.in
Track your balance, check your transaction history, manage your spending limits, change your PIN, secure your card if needed and enable ecom transactions.
POS transactions are enabled by default on the card.
13. How to update the customer portal password?
Sign in to our Customer Portal by visiting https://hdfcbank.poweredby.happay.in, navigate to 'My Profile,' select 'Password,' and follow the prompts to ensure your credentials are up-to-date.
14. What steps should be taken if the card is misplaced or stolen?
If you lose your card or it gets stolen, follow these steps right away:
Block your card using the Customer Portal. Alternatively, you can contact your corporate admin for help or call our customer support immediately at 080-61776177 for assistance.
15. How to close the card?
Utilize the card balance and contact customer support 080-61776177 or email at help.hdfcbank@happay.com for card closure.
16. How can I change my demographic details?
Login to portal: https://hdfcbank.poweredby.happay.in using your credentials
Click on your initials (at the top right corner) > click on my profile > select the edit option against your email id or mobile number > enter new email id or mobile number > enter login password and proceed > Enter OTP received on your registered mobile number or email ID > Success notification will be displayed post instant update of email id or mobile number
17. Why is e-commerce and contactless service features are disabled on my card? And How do I enable e-commerce and contactless services on my card?
As per regulatory guidelines, by-default e-commerce and contactless transactions are disabled on cards for higher security.
E-commerce and Contactless feature can be enabled by customer manually by following below steps:
a) Login to: https://hdfcbank.poweredby.happay.in
b) Go to "My Card" tab
c) Select Your Card >> Manage Card
d) Switch On ECOM and Contactless
18. How to set PIN for the card?
Below are the steps to set PIN:
a) Login to: https://hdfcbank.poweredby.happay.in
b) Go to "Cards & Wallets" tab >> Set PIN
19. How to login to the portal?
Below are the steps to login to the portal:
a) Login to: https://hdfcbank.poweredby.happay.in
b) Input your email ID or Mobile Number
c) Click 'Sign in with OTP' and select 'I'm not a robot'
d) Enter the OTP received on your registered mobile number
20. What are the features available on the portal for the corporate and cardholder?
Features for Corporates:
1) Bulk User Addition and KYC Management
2) Card Control for users
3) Digital funds distribution
4) Passbook - Fund addition and distribution records
5) Card Inventory – Order and Manage card inventory
Features for Cardholders:
1) Digital KYC process
2) Block/unblock card, set PIN and set limits on number of transactions and value of transactions
3) View expenses in real time
4) Transfer funds from wallet to bank account
5) View card details virtually in the mobile application