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FAQs


  1. What is the HDFC Bank eGiftplus Prepaid Card? 
    HDFC Bank eGiftplus Prepaid Card is a virtual gifting solution. It is an eco-friendly alternative to cash and gift vouchers which can be given to distant friends and family members.  

    It is a prepaid card with a minimum load of ₹500 and maximum of ₹10,000. Cash withdrawal is restricted. The receiver receives the virtual card via email and can be used to shop online.  

  2. Who can apply for an HDFC Bank eGiftplus Prepaid Card? 
    Anyone who wishes to give their family, friends or colleagues a gift of choice, can apply for this virtual card. 

  3. What are the benefits and features of eGiftplus Prepaid Card? 
    HDFC Bank eGiftplus Prepaid Card is loaded with benefits: 

  • Perfect gift for loved ones on any occasion like birthdays, weddings, anniversaries, festivals i.e., Diwali, Christmas and other special occasions i.e., Father's Day, Women’s Day 
  • Freedom of choice to the beneficiary to spend as per his desire 
  • End-to-end digital journey for card issuance. 
  • Card issuance fee – NIL  
  • Convenience to load the desired amount you want to gift 
  • Personalization with greetings and customized messages 
  • Real-time card delivery to receiver's email inbox 

    HDFC Bank eGiftplus Prepaid Card is full of features 
  • Useful for purchases at any Indian Ecom site for shopping, food ordering, travel bookings, bill payments, ticket/passes bookings etc 
  • One-time loadable card with a minimum limit of ₹500 and a maximum limit of ₹10,000 
  • Wide range of card designs for every occasion 
  • Manage the card online through MyCards or via dedicated prepaid card portal.  
  • OTP based secured transactions 
  • Transaction alerts to receiver.  
  • Cash Withdrawal is restricted.    

  1. What is the validity of eGiftplus Prepaid Card? 
    eGiftplus card comes with a validity of upto 15 months. 

  2. How to apply for an HDFC Bank eGiftplus Prepaid Card? 
    Click here - https://prepaidcards.hdfcbank.com/retail/retail-gift/login 

  3. Which Official Valid Documents (OVD) are required to apply for HDFC Bank eGiftplus Prepaid card?  
    New to Bank Customer: PAN Number will be required while applying to eGiftplus Prepaid card. The system will validate the details shared. 
    Existing to Bank Customer: Date of Birth/PAN Number will be required for validating with the bank database. 
    Receiver’s documents are not required to apply for eGiftplus Prepaid card. 


  1. Which details of the receiver (beneficiary) are required to apply for eGiftplus Prepaid Card? 
    Name, mobile number and email id of the receiver is required to apply for eGiftplus Prepaid Card. 
    Transaction communication will be triggered on the above registered mobile number and email id. 

  2. What are the charges applicable with eGiftplus Prepaid Card? 
    Charges are listed as below: 

Fees & Charges - eGiftplus Prepaid Gift Card 

Amount (Rs.) (Excluding GST) 

Issuance Fee 

Free 

Card replacement Fee 

Free 

Charges on Reissuance (DEAF) 

RBI circular DBOD.No.DEAF Cell.BC.101/30.01.002/2013-14 dated March 21, 2014 

100 


  1. What amount can be loaded on HDFC Bank eGiftplus Prepaid Card? 
    It is a one-time loadable prepaid card with a minimum load value of ₹500 and a maximum value of ₹10,000.  


  1. Where can the eGiftplus Prepaid Card be used? 
    HDFC Bank eGiftplus Prepaid Card is accepted on all major websites in India for shopping, travel booking, food ordering and more. 
    POS transactions and Cash withdrawal is restricted. 


  1. What is the TAT for card delivery post application?
    eGiftplus Prepaid Card will be delivered instantly to the receiver’s registered email id and a confirmation email is triggered on the purchaser’s email id. 

  2. How to use the eGiftplus Prepaid Card? 
    Follow the steps to use eGiftplus Prepaid Card 

  • At the checkout page on the Ecom site, select either Credit Card or Debit Card as payment option. 
  • Enter the 16-digit card number and CVV (Card Verification Value) displayed on the portal. 
  • Verify OTP received on receiver’s registered mobile number and done!  

  1. How to manage HDFC Bank eGiftplus Prepaid Card? 
    HDFC Bank eGiftplus Prepaid Card can be managed through the Prepaid Card Portal or MyCards: 

Prepaid Card Portal 

MyCards 

View Balance 

View Balance 

Check transaction 

Check transaction 

Limit Setting 

Card Control 

Change PIN 

Temporary Block/Unblock 

Lock/Unlock 

Permanent Block 

Block 



Check the below link for: 

Prepaid Card Portal: https://prepaidcards.hdfcbank.com/customer/login 
MyCards: https://mycards.hdfcbank.com/ 


  1. Are there any transaction alerts sent for eGiftplus Prepaid Card?
    Yes, transaction alerts will be sent to the receiver's registered mobile number. 
    (Receiver's mobile number registered at the time of card application) 
    Receivers have the convenience of tracking their transactions anytime through Prepaid Card Portal or MyCards. 

  

  1. What should be done if the card is lost, or any fraudulent transactions are noticed on the card? 
    If the card is lost or any fraudulent transactions are observed, the same needs to be immediately reported to HDFC Bank. 
    Block/hotlist the card immediately through the Prepaid Card Portal, MyCards, or call Phone Banking at 1800 1600 or 1800 2600. 

  2. What should be done if the card is expired? 
    Customer can raise a request to reissue the card. The balance will be transferred in the new card. 

  3. What should be done if the card is inactive for a period of 12 months? 
    As per RBI guidelines, the cards with no financial transaction for a consecutive period of 12 months shall be made inactive by the bank after sending a notice to the card holder.  
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    If the card is inactive for 12 months, card will be temporarily blocked. To unblock, visit the Prepaid Card Portal, MyCards, or call Phone Banking at 1800 1600 or 1800 2600.