Platinum Debit Card

Concierge Service on HDFC New Platinum Debit Card 

A team of travel and lifestyle specialists to help create an experience that will help you enjoy the best in life. 

You can access it no matter where you are - at work, at home or on the road. Don't spend your lunch hour, evenings or weekends waiting on hold, scouring the internet or taking care of your to-do list. 

The Mastercard Travel & Lifestyle Services program is provided by Ten Lifestyle Group PLC. (“Ten”). Any travel or other services purchased by the cardholder in connection with the Program will be pursuant to a contract between the cardholder and Ten, and not Mastercard. 

• TEN RESPONSIBILITIES:  

Ten or other Third Party Suppliers procured through Ten are responsible to you for making the applicable arrangements for transportation, accommodation and services being booked. The responsibility of Ten or other Third Party Suppliers procured through Ten does not extend to any liability for personal injury or property damage arising out of or caused by any negligent act or omission on the part of any air carrier, hotel operator, ground transportation contractor, optional tour operator or any person rendering any services being offered. Ten or other Third Party Suppliers procured through Ten are not responsible for: (i) any changes made by scheduled air carriers which are beyond our control (this includes, but is not limited to, routing changes, aircraft equipment changes, flight cancellations or any changes to flight schedule); or (ii) damage, delay or vacations affected by weather or other force majeure events beyond our control. In no event shall any Covered Party be liable for consequential damages. Ten or other Third Party Suppliers procured through Ten reserves the right to substitute hotel accommodations, if necessary, due to circumstances beyond its control. Special requests such as room location, special meals or assistance will be communicated to the appropriate party, but cannot be guaranteed. Specials may be withdrawn at any time. Rates are based on availability. 

• TRAVEL RELATED PROVISIONS  

• Cardholders are responsible for any error in the accuracy of information provided in connection with this Program. 

• Cardholders are responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Program. Charges from this Program will appear on the monthly payment card statement. 

• Rates for Air, Hotel and/or car rentals include all taxes, service charges or other additional fees due at booking and are not guaranteed unless booked.  

• Airfare prices are not guaranteed until flights are ticketed. Airfare fees that may apply after the initial ticket purchase – including, but not limited to, (i) airline fees for itinerary changes or cancellations, (ii) after-purchase upgrades, including preferred or priority seat assignments, (iii) checked baggage fees, or (iv) in-flight food and beverage – are not included in the advertised rates and will be your responsibility. Post-booking fees and charges vary and are determined by the airline carrier, and can vary by airline. 

• Additional charges, taxes, and fees may apply at the time of rental or check-in and will be billed at that time directly to you; Car rental companies will require a payment card at the time you pick up the vehicle. 

• Cardholders will only use the Program to purchase travel for legitimate travel reservations and/or tickets for self or for another person for whom cardholders are legally authorized to act and will also inform them of these Terms and Conditions; the cardholder agrees to all the Terms and Conditions of purchase imposed by Ten and the other Covered Parties. 

• Unless otherwise stated, when cardholder make a request for services from a Third Party Supplier through the Program, Ten will act as an agent and the cardholder will enter into a contract directly with the Third Party Supplier for the provision of the services and will be bound by the Third Party Supplier’s terms and conditions (including their cancellation terms), which will be made available to the cardholder before completing the booking. 

• All policies and procedures are subject to change at any time at Ten’s sole discretion (as applicable) without notice. 

• All prices are based on rates in effect at the time of booking and are subject to change without notice. As the transaction will be processed in the stated currency, additional currency conversion, foreign transaction and other similar fees may apply depending on your place of booking.  

• Travel benefits may not be combinable with a travel service provider’s other offers. Certain travel benefits are not available for certain types of cards. 
  
  

• AIRLINE TICKETS & POLICIES  

• All airline tickets are subject to the published contract of carriage and rules of the airline carrier on which cardholder will travel. The contract of carriage in use by the applicable airline shall be between the applicable airline and the passenger only.  

• Ten and the other Covered Parties maintain no control over the personnel, equipment or operations of any airline nor do they guarantee or insure the services provided by any Third Party Supplier of air travel and will not be responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, non-performance, inconvenience, overbooking, irregularity or any consequences there from, which may be occasioned through the neglect or default, or any other action or inaction by any Third Party Supplier. 

• Travel reservations are subject to the rules of each Third Party Supplier on your itinerary. A valid passport is required when traveling internationally. For international travel, please check with your consulate in the destination country for visa travel requirements. 

• Electronic documents such as e-confirmations and e-documents will be provided to the email address shared by the cardholder at the time of booking. Ten Lifestyle Group PLC and the other Covered Parties are not responsible for any change in the contact information provided by the cardholder at the time of booking. 
  
  

• HOTEL GUIDELINES 

• Some hotels require a resort fee payable at the time of check-in. These fees are not included in the total price displayed online.  

• No-shows are non-refundable and will result in a total forfeiture of any payments made.  

• Early check-out from a hotel is not subject to a refund.  

• Contact a Lifestyle Manager on the number listed on your email confirmation or the Site for all cancellation or modification requests. Hotel reservations include room and applicable taxes only. Any additional hotel charges, such as resort fees and hotel energy surcharges and any charges for incidentals that the cardholder incurs while traveling are not included in the reservation rate and must be paid directly by the cardholder to the hotel. 

• The hotel may require a major payment card, in the name of one of the guests, or a cash deposit upon check-in.  

• Reservations do not include services not specified in the reservation confirmation. 
  
  

• CAR RENTAL RULES:  

• Driver must be in possession of a valid driver's license and a hold a valid HDFC Bank New Platinum Mastercard Debit Card in their name.  

• Drivers must have a good driving record and car rental companies reserve the right to verify driver’s records.  

• An underage fee will apply for drivers between the ages of 21-24 years. Additional charges may apply to drivers of age 60 years or older. Some regions and Third Party Suppliers may apply restrictions to the minimum age of driver.  

• Car cost may not include drop charges, tolls, taxes, surcharges, upgrades, recoupment fees, airport fees, insurance waivers, fuel, and optional charges such as protection options, special equipment and additional drivers. All such additional charges must be paid directly to the car rental company.  

• Minimum and maximum age requirements may apply and will vary by country. Suppliers reserve the right to deny car rentals for any reason, including past driving records.  

• Rental charges are based on each 24-hour period commencing at time of rental, with any additional hours subject to extra charge.  

• A major payment card or a cash deposit is required to protect against incidental charges and damages, payable directly to the car rental company.  

• Car rental companies will not refund any unused portion of a rental.  

• No-shows are non-refundable and will result in a total forfeiture of any payments made.  

• The early return of car rentals is not eligible for a refund.  

• Cancellation fees, rental terms, and any additional taxes, fees and surcharges are subject to change without notice, may vary by location, and may be charged to the customer at pick-up.  

• For car rentals in a foreign country, the car rental companies may require a 3-day minimum rental. Any international rentals less than 3 days may be charged the 3-day rental rate.  

• Geographic and cross border restrictions may apply.  

• CANCELLATIONS  

• A cancellation is defined as any change made to the name of a traveller when booked (name change), the substitution of one traveller in place of another, a reduction to the number in the party, reduction of a portion of the package, and/or the termination of the entire trip. Changing the date of departure or return date is also classified as a cancellation. All other changes are defined as a revision.  

• Change/Cancellation Policy – If your plans change, your right to a refund will be governed by the cancellation terms of the Third Party Supplier (as described at the time of booking and below): Cancellations, refunds, changes, exchanges and transfers are wholly subject to the terms and conditions of the Third Party Supplier. Accordingly, carefully review your ticket purchases and reservation details for any errors or discrepancies prior to purchase. If you need to make changes to your travel itinerary, call a Lifestyle Manager on the number listed on your email confirmation or the Site. In certain circumstances, changes may not be possible. If changes are possible, changes to travel itinerary shall be subject to fees charged by Third Party Suppliers and subject to the Third Party Supplier’s terms and conditions.  

• Hotel reservations cancellations are subject to individual Third Party Suppliers’ cancellation policies. Failure to cancel prior to scheduled check-in time will be considered a no-show and will not be eligible for refund.  

• Car Rental cancellations are subject to individual Third Party Suppliers’ cancellation policies.  

• Separate cancellation penalties may apply to holiday or special event departures in addition to non-refundable deposits.  

• Third Party Supplier penalties are subject to change at any time.  

• HOW TO CONTACT US  

If you require clarification or further information regarding the Mastercard Travel & Lifestyle Services Program or your transaction, you are advised to call Ten Lifestyle Group PLC to speak to a Lifestyle Manager on the number listed on your email confirmation, or the Site, or you may email us at: mastercard.en-us@tengroup.com. 

For complete terms and Conditions, click here​​​​​​​​​​​​​​