Regalia Activ

Frequently Asked Questions

1. What should be the minimum income of the customer?  

        A: Net income of Rs. 25000/month  

2. Can the staff and the customer know of the credit card limit for each customer? If no, when and how will the customer get to know the credit limit? 

A: No, welcome kit of Regalia credit card contains all information including credit limit, last 4 digits of card and ultra-form explaining product features. 

Note – This is industry wide practice followed by all credit card issuers 

3. How can the approximate credit limit be calculated and communicated to the customer by the home loan staff? 

A: Credit card limit will usually be 2.5 times of net monthly take-home salary of customer. However, actual credit limit will be assigned by bank’s underwriting team subject to internal checks of bank. Hence, credit limit should not be communicated to customer upfront 

4. What is an “anniversary year”? 

A: Anniversary year is 365 days from card open date. Eg: 15th July, 2024 is the card open date, then customer anniversary year will be from 15th July, 2024 to 14th July, 2025 and so on. 

5. If same credit card variant is offered to all customers, what will be the differentiating factors for customers of different income range? 

A: Credit limit assigned to customer will be the differentiating factor for customer with different income range. 

6. Is the credit card completely free of charge (Joining & Renewal) for first 3 years? 

A: Yes, there is no joining and renewal fee for the first 3 years. 

7. What will be the applicable fees post first 3 years? In which scenario can the CC be free of charge even after first 3 years? 

 A: HDFC bank Regalia credit card Rs. 2500+GST. If customer spends Rs. 3 lacs in an anniversary year, he/she will not be charged with membership fee. 

8. How can the credit card be free for customers whose maximum credit limit is less than 3L per annum? (Considering 3L spends per annum is considered for renewal fee waiver?) 

A: The ask is 3L spends per annum which translates to Rs. 25000 spends in a month. 

9. What type of spends are not considered for redemption of RP? 

A: Credit card spends are for accrual of RP. RP redemption can be done via NetBanking or Smartbuy platform 

10. What is the RP and cash value ratio? 

A: Reward Points can be redeemed for: 

• Flights and hotel bookings via Smartbuy at a value of 1 RP = Rs 0.5 

• Airmiles conversion through NetBanking at a value of 1RP = 0.5 airmile 

• Products and Vouchers via NetBanking or SmartBuy at a value of 1 RP = upto Rs 0.35 

• Cashback at a value of 1 RP = Rs 0.20 

11. What are the insurance benefits included in Regalia Credit Card? 

• Accidental air death cover worth Rs. 1 Crore 

• Emergency overseas hospitalization: up to Rs. 15 lakhs​​​​​​​ 

• Lost Card Liability Cover: Upto Rs 9 lakhs 

For more information, please visit Regalia webpage. 

12. What is the TAT for activating the credit card? From which date is this considered – date of          lead submission or date of receipt of card? 

A: Customer has to active credit card within 37 days of card setup. Card setup date is the date on which credit card is setup in bank’s system 

13. What benefits/ vouchers does the customer get on activating credit card? 

A: Gift voucher worth Rs. 250 (Amazon voucher) will be provided on activating credit card within 37 days. 

14. How can the customer activate the credit card? 

A: Customer can activate credit card by doing one of the following: 

• Set credit card PIN 

• Set card controls 

• Doing 1st transaction 

15. What will happen if card is blocked due to non-activation? Can it be re-activated or a new lead is to be generated? 

A: No, Card cannot be re-activated as per RBI guidelines. 

16. Can customer close credit card after first 3 years? If yes, what is the process for the same? 

A: Customer can place card closure request to the bank and same will be actioned. 

17. Will a customer who was HDFC bank carded earlier be eligible for this exclusive CC offer? What are the factors that will be considered in both cases (yes and no)? 

A: As of now, Exclusive CC Bundling (3 Yrs. Fee pricing) offer is only for New to Bank who agrees to Open HDFC Bank Savings A/C with ACH Mandate (EMI Debit from HDFC Bank savings A/c). 

18. Where can home loan staff check important features such as RP, redemption, process, applicable merchants, etc? 

A: Customers and staff can check product features of Regalia on Product webpage- www.hdfcbank.com/regalia 

19. How many lounge accesses will be offered to the customer in total per year? Will all be included in the credit card from the date of issue of the card? 

A: Lounge access within India – 2 lounge access per calendar quarter on meeting spends criteria of Rs. 1lac in a calendar quarter. 

Lounge access outside India – 6 complimentary lounge access in a calendar year using priority pass. 

20. What is a Priority Pass? How and when will customer receive the same? What is the usage of the Priority Pass? 

• Customer can apply for Priority Pass for self and add on members once you complete minimum 4 retail transactions on your HDFC Bank Regalia Credit Card. *Rupay cards are not eligible for priority pass. 

21. Can Priority Pass be given to co-applicants? If yes, then how many co-applicants can be considered? 

A: Using Priority Pass, Customer along with add on member can together avail up to 6 Complimentary Lounge Access per calendar year, outside India.  

22. In case of multiple Priority Passes, how will lounge access be assigned to all respective persons? 
A: Priority pass will have name printed on the card to differentiate.