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Welcome!
Contact Us

Contact Us

Queries / Feedback / Complaints

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If you have any questions or concerns about our services that require urgent intervention, you can get in touch with us in the following ways. Share a mail on HDFC Bank Email ID
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For Credit Card, mail us at:

For Regular Post:
​​​​​​​HDFC Bank Cards Division, P.O. Box. 8654, Ambattur Industrial Estate, P.O., Chennai - 600058. 


For Courier:
HDFC Bank Cards Division, PO Box No 8654, Door No 94 SP, 
Estate Bus Stand, Wavin Main Road, 
​​​​​​​Mogappair West, Chennai 600058

For Home Loan (HDFC Ltd), mail us at:

HDFC Bank Ltd.
Ramon House,
H T Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai 400 020

For products other than credit card and home loan:

HDFC Bank Ltd. 
Empire Plaza I, 1st Floor, 
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083​​​​​​​

Alternatively, you can also e-mail us on the below ID's.

Retail Banking / ATM/Debit Cards / Mutual Fund: support@hdfcbank.com 
Loans / Advances / Advance against shares: loansupport@hdfcbank.com 
Credit Cards: customerservices.cards@hdfcbank.com 
​​​​​​​Depository Services: infodp@hdfcbank.com 

NRI Customers: Click here

​​​​​​​Please give us up to 10 working days to resolve your complaint or query.


Pensioner


Pension Helpline - 1800-419-0081, 0120-4894258/9

Pension Helpdesk - pensionhelpdesk@hdfcbank.com

​​​​​​​Working Hours Mon to Sat - 9:30 to 6:00pm


Grievance Redressal Officer

Grievance Redressal Officer

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For contact details please click on below link:
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Grievance Redressal Cell (Credit Cards)

Call:Monday to Saturday
044 - 610849009:30am to 5:30pm
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

Please give us up to 10 working days to resolve your complaint or query.

  • Register on SCORES portal

Mandatory details for filing complaints on SCORES

  • Name, PAN, Address, Mobile Number, E-mail ID


​​​​​​​Benefits:

  • Effective Communication
  • Speedy redressal of the grievances



Unresolved Complaints/Grievances


​​​​​​​SEBI has provided a link for Demat customers in case of any complaints/grievances. Click here

Filing complaints on SEBI Complaint Redress System (SCORES) – Easy & quick

​​​​​​​Please give us up to 10 working days to resolve your complaint or query.

Nodal Officers / Principal Nodal Officer

Nodal Officers / Principal Nodal Officer

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If the resolution provided at Step 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below:
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    Please give us up to 10 working days to resolve your complaint or query.

    Contact Bank Branch Officials

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    If you have concerns that requires urgent intervention, you can also get in touch with our bank officials.
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      If after having followed Steps 1, 2 and 3 your issue remains unresolved or if you have not received response within 30 days of lodging a complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.
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      Law Enforcement Agency (LEA) liaison desk

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      For investigation related requirements. Please
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      HDFC Bank is registered ​​​​​​​with DICGC
      (https://www.dicgc.org.in)

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      Limited Period Offer!​​​​​​


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