Update Your PAN Against FASTag Wallet

It is important that your PAN is linked with your FASTag wallet to meet the regulatory requirements of both Minimum KYC & Full KYC. Whether you’re updating your PAN due to changes in personal details or linking it for the first time, we’re here to guide you through the process.

Why Update PAN with your HDFC Bank FASTag Wallet?

• Without a valid PAN linked to your FASTag wallet, recharge in your FASTag wallet would be blocked
  
  
• A valid PAN linked to your wallet is a pre-requisite while initiating Video-KYC to complete your KYC
  
  

Steps To Update/Link Your PAN

Updating or linking your PAN details with your HDFC Bank FASTag wallet is as simple as sending a request via email with a scanned copy of the PAN and your FASTag wallet details to our email help desk - fastagsupport@1pay.in. We will do the rest to ensure your journeys remain smooth and hassle free

Things To Keep In Mind

• The PAN update/linking request must be sent from your registered email ID. If you want to update your email ID, you may raise a service request by logging into the FASTag Customer Service Portal
  
  
• The scanned copy of the PAN is clear and legible. An unclear image could result in delays or rejections
  
  
• The name in your PAN should match the name updated in your FASTag wallet to avoid discrepancies
  
  
• You can add ‘PAN Linking/Update Request <wallet ID/Vehicle No.>’ to the subject line for our team to identify and fast track your request
  
  
• Provide details of your FASTag wallet such as the HDFC Bank Wallet ID, Vehicle Registration Number or your Registered Mobile Number for our team to quickly identify and action on the request
  
  

Need Help?

We’re here to make the process simple and hassle-free. You can reach out by sending an Email at fastagsupport@1pay.in or call us at 1800-120-1243. Our team will guide you in linking your PAN with HDFC Bank FASTag Wallet.