How To Transfer Your FASTag Account to HDFC Bank
23 February, 2024
Synopsis
You must deactivate the existing FASTag and apply for a new one with another bank.
You cannot transfer a FASTag account from one bank to another.
With the Reserve Bank of India’s recent ban on a payments bank, users are looking for ways to move their linked services to other banks, with one such service being FASTag. FASTag allows you to pass toll plazas without stopping to pay tolls at toll booths. FASTag facilitates electronic toll collection across the country, saving you time and fuel. Also, now that FASTag is mandatory for four-wheeler vehicles, you must close the FASTag with payments bank and get a new FASTag with another bank at the earliest. Keep reading on to know how.
Understanding the Transfer Process of a FASTag Account
A FASTag is a sticker equipped with radio-frequency identification (RFID) technology. You can link your vehicle number to the FASTag which, in turn, is linked to a prepaid wallet from an authorized bank. Hence, you cannot transfer a FASTag account from one bank to another. You must deactivate/close your existing FASTag and apply for a new FASTag with another authorised bank.
How to Deactivate the Existing FASTag
You can generate a service request with your existing bank to close the existing FASTag. Such a facility is typically available on the bank’s dedicated FASTag portal. If not, you can call the customer service and deactivate the account.
Below are the steps to close the FASTag from the mobile app of the payments bank banned by RBI.
Step 1: Login to the mobile app of the payments bank using the mobile number registered with your FASTag account
Step 2: In the 'Search Bar', type 'FASTag' and click on 'Manage FASTag' under the 'Services' section
Step 3: You will be redirected to a screen displaying all the active FASTag accounts linked to your mobile number
Step 4: Scroll to the bottom of the page and tap on the 'Help & Support' option
Step 5: You will be redirected to the FASTag Help & Support screen
Step 6: Tap on 'Need help with non-order related queries?'
Step 7: Select the option 'Queries related to updating FASTag profile'
Step 8: Select the option 'I want to close my FASTag' and follow the steps mentioned there.
How to Apply for a New FASTag from HDFC Bank
You can apply for FASTag online or offline:
Online FASTag application: You can apply for a FASTag online from the bank’s portal. You can avail of an HDFC Bank FASTag by applying at https://apply.hdfcbank.com/digital/fastag. You don’t need an account with HDFC Bank to apply for an HDFC Bank FASTag. After you fill out the details and make the payment, the FASTag will be delivered to your mailing address in a few days.
Offline FASTag application: You can visit your nearest HDFC Bank branch and get a FASTag over the counter. You can also visit point-of-sale (PoS) locations at toll plazas and request a FASTag.
Documents Required
For online FASTag applications at HDFC Bank, keep the following numbers handy:
Vehicle Registration Number
Permanent Account Number (PAN)
Mobile Number
As a business owner, you must visit the bank branch and get a FASTag from the counter. You can check the required documents here.
How to Track Your New HDFC Bank FASTag
You can track your FASTag dispatch status at https://hdfcbankfastag.in/appTrack/. You can check the dispatch status with your FASTag application number, mobile number or vehicle registration number.
How to Activate Your HDFC Bank FASTag
Your HDFC Bank FASTag will be delivered to you activated. All you have to do is affix the FASTag sticker on your car’s windshield. If you opt for a neutral IHMCL FASTag at toll plazas, you can activate it by installing the My FASTag app and linking it to HDFC Bank account.
How to Recharge Your HDFC Bank FASTag
You can conveniently recharge your FASTag account via:
PayZapp: You can download HDFC Bank’s PayZapp and register using your mobile number. Next, you can select the FASTag option under ‘Bills & Recharges’ and enter the wallet ID or vehicle registration number and recharge.
FASTag Portal: You can quickly recharge your FASTag here: https://fastag.hdfcbank.com/CustomerPortal/Login
NetBanking: Log into your HDFC Bank NetBanking portal, go to Bill Pay and Recharge, select FASTag and choose HDFC Bank FASTag, enter the amount and recharge.
MyCards: Visit the MyCards portal, add FASTag, enter vehicle number and recharge.
Reasons to Transfer Your FASTag Account
If your FASTag is linked to the payments bank in question, you may want to consider the following factors and link it to another bank:
RBI’s ban
Due to non-compliance issues, RBI has banned the services of a payments bank authorised to issue FASTag. Also, the payments bank in question has been removed from the authorised banks list by the National Highway Authority of India (NHAI).
One FASTag One Vehicle
You can link only one FASTag per vehicle. Each FASTag is linked to a specific prepaid wallet from the issuer bank, and FASTag balance is associated with the respective wallet. If you get multiple FASTag from different banks for the same vehicle, only the latest FASTag will be kept active.
Avoid penalties
FASTag has been mandatory since 2021. Without FASTag, you must pay double the toll amount at the toll plazas.
Get your HDFC Bank FASTag today
To enjoy uninterrupted toll payments, apply for a FASTag with HDFC Bank today. Enjoy easy recharges at any time, any place with payment services like PayZapp, NetBanking or MyCards.
Get started here.
*Terms and conditions apply. The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances.Any information or charges mentioned above are subjected to change. Please connect with the HDFC Bank team to know the latest information.
