How To Contact Customer Care For Your PIXEL GO Credit Card by HDFC Bank?

5 August, 2024

Synopsis

• Reliable customer service is essential for resolving Credit Card issues promptly and efficiently.

• The PIXEL GO Credit Card by HDFC Bank can be managed entirely through PayZapp with seamless access to customer care.

• PayZapp's in-app ‘Help Centre’ offers FAQs for common issues and a feature to raise complaint tickets for quick resolution.
  
  

Having reliable customer service is crucial to managing your Credit Card. Prompt and efficient resolution of issues can save you time, reduce stress and ensure that your transactions run smoothly. That is why with Pixel Go Credit Card, you get an in-app Help Centre to help you quickly find a solution to your queries and issues. This blog will guide you on how to contact customer care for PIXEL GO Credit Card by HDFC Bank through PayZapp. So, read on.

How To Contact Customer Care for PIXEL GO Credit Card by HDFC Bank?

For quick assistance with any queries or issues, PayZapp allows you to contact customer care for PIXEL GO Credit Card by HDFC Bank directly from the app:

• Access FAQs: You can easily access frequently asked questions (FAQs) related to every section of the app. This feature provides quick answers to common questions and helps resolve basic inquiries without the need for further assistance.
  
  

• Raise a Query Ticket: If you require additional help beyond the FAQs, you can raise a query ticket within the app by tapping on ‘Raise a Ticket.’ This feature allows you to submit your query directly to the service team, who will promptly respond to your inquiry within the app.
  
  

Follow these simple steps to contact PIXEL GO Credit Card customer care services:

1. Launch PayZapp and access the side bar menu.

2. Navigate to the ‘Help Centre’ section, where you will find different categories related to various app services.

3. Choose the category that fits your needs and access the list of FAQs.

4. If the FAQs do not provide a solution to your issue, proceed to raise a complaint request by tapping on ‘Raise a Ticket.’

5. Fill out the required fields on the complaint request form. Explain your issue in the provided dialogue box and submit your request.
   
   

It can take up to a few days to a week to get your queries resolved.

Common Queries You Can Resolve on PayZapp

You can use PayZapp to get resolutions associated with the following:

• Past Transactions: You can view all your transactions here, with the merchant's name and amount. You can also check the date and time of the transaction. You can select the required transaction, check the available potential queries from the list provided, read the answer and raise a query if needed.
  
  

• Bill Payments and Recharges: You can check queries for various categories of bill payments, be it mobile recharge, postpaid bill payments, DTH, electricity and water bills, Credit Card bills, Loan repayments, payment towards financial services, subscriptions and more.
  
  

• UPI: You can raise queries pertaining to your money transfers and collections, self-transfers, setting up UPI PIN, QR code payments, mandates for AutoPay, UPI RuPay Credit Cards and more. Any disputes associated with UPI are raised with the National Payments Corporation of India (NPCI).
  
  

• PayZapp Shop: You can raise queries associated with train, flight, hotel and rental car bookings via the app as well. You can also raise a ticket for pending deliveries of gifts to the recipients.
  
  

• Rewards: You can get information on PayZapp Cashpoints and raise a query if you have not received Cashpoints.
  
  

• Linked Cards and Accounts: You can get help regarding your linked Debit and Credit Cards, bank accounts, prepaid cards, PayZapp wallets and more.
  
  

• Technical Issues: You can also get answer to queries associated with the app usage. For instance, your screen may crash or not load, or the app is unresponsive. Typically, such issues may result from not updating the app. Make sure the app has the latest version. Otherwise, you can raise a query on PayZapp.
  
  

• KYC: If you’re unable to complete KYC, read through the guides available in the Help Center. If the issue is not resolved, you can quickly raise a ticket on the app.
  
  

How to View Raised Tickets

You can conveniently track your tickets following the below steps:

1. Launch the app and go to ‘Help Center’.

2. Tap on ‘Your Tickets’ and select the required ticket.

3. You can chat with the customer support agent to get your query resolved.
   
   

Get Your PIXEL GO Credit Card by HDFC Bank on PayZapp

Having access to reliable customer care for your PIXEL GO Credit Card by HDFC Bank is essential for resolving any issues quickly and efficiently. By utilising the in-app ‘Help Centre’ in PayZapp, you can ensure your concerns are addressed promptly. For a seamless and comprehensive Digital Credit Card experience, download or update PayZapp from the Google PlayStore or the AppStore. Simply apply for your PIXEL GO Credit Card by HDFC Bank using the app and get your card instantly. Apply today with PayZapp!

*Disclaimer: Terms and conditions apply. The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. Credit Card approvals are at the sole discretion of HDFC Bank Limited. Credit Card approvals are subject to documentation and verification as per the Bank's requirement. Interest rates are subject to change. Please check with your RM or closest bank branch for current interest rates.