Consent Connect - Securely Manage Your Privacy Preferences with HDFC Bank
14 October, 2025
Synopsis:
- HDFC Bank’s Consent Connect Portal lets customers view, manage, and update consent on their personal data use.
- It offers transparency on data shared and usage for bank products, ensuring customer control and privacy.
- Customers can opt in or out of personalised services anytime with secure bank-grade protection.
- The portal supports rights under India's DPDP Act like consent, correction, erasure, grievance redressal, and nomination.
HDFC Bank’s vision is simple yet powerful as it has built a future-ready, customer-centric bank that earns trust through transparency, innovation, and responsible banking.
In today’s digital world, data is at the heart of personalised banking experiences. HDFC Bank believes that the customer's personal data should always remain under their control and has launched the Consent Connect Portal—a secure, intuitive platform that puts you in charge of how your personal data is used by the Bank based on the consent you have provided.
What is the Consent Connect Portal (CCP)?
The CCP is your personal privacy dashboard. It allows you to:
View what data you’ve shared with the Bank.
Choose how we use your personal data for consent-based purposes—against different product and services of the bank
Update your Consent Choices anytime.
Withdraw consent whenever you wish.
Please note, the Bank may retain or continue using your personal data where the law allows us or requires us to do so. For instance, we will share your personal data with regulators such as the Reserve Bank of India (RBI).
It’s designed to give you clarity, control, and confidence in your digital banking journey.
How It Supports the Bank’s Vision?
The Bank's commitment to ethical use of personal data and customer empowerment is at the core of this initiative. The CCP is more than a compliance tool—it reflects key values:
Transparency: Clearly demonstrate and showcase what are the different personal data are collected and processed.
Respect: Honouring customer choices and never using personal data without permission, unless the law allows us or requires us to do so.
Innovation with Integrity: Using personal data responsibly to offer smarter, more personalised services—only with customer consent .
How It Helps You
Whether you're a long-time customer or just getting started, the CCP helps you:
Stay Secure
We take reasonable security safeguards to protect your preferences including Bank-grade encryption and authentication.
Stay Informed
You’ll always know what personal data is being used and for what purpose—no hidden terms, no surprises.
Get Personalized Services (Only If You Want Them)
Want tailored loan offers, investment tips, or budgeting tools? Opt in. Prefer a more private and general experience? Opt out. It’s entirely up to you.
Change Your Mind Anytime
Your preferences aren’t set in stone. You can update or withdraw consent whenever you like—quickly and easily. However, withdrawing your consent does not affect any processing we have already done, and we may still use your personal data where the law allows us or requires us to do.
How to Access the Portal
Using the portal is simple:
Land on to our website hdfcbank.com
Go to our Privacy Policy > Consent Connect
Login via your registered Mobile Number and authenticate via OTP
Review and Update your choices with just a few taps
We endeavour to make your changes effective within 30 business days across all our services, products that we offer.
Real-Life Scenarios
You want to receive exclusive credit card offers? Opt in in our product tab and communications.
You prefer not to share your personal data for any Merchant services or third parties for cross-selling? You can opt out.
You notice that the personal data that the Bank has against your profile needs an update? Request for such personal data to be updated promptly through the CCP without waiting in queue at a branch.
You’re applying for a loan and want to allow personal data sharing with third parties or want Bank to contact you? You can enable it temporarily.
Our Promise to You
We will never use your personal without your consent, unless the law permits us to do so. And we will always give you the tools to manage your preferences in relation to how we use it. The Consent Connect Portal is just one of the many ways we’re making banking safer, smarter, and more respectful of your privacy.
Your rights under the DPDP Act, 2023
India’s Digital Personal Data Protection Act, 2023 (DPDP Act) empowers individuals—called Data Principals—with strong rights over their personal data. Our CCP is designed to help you exercise these rights, including:
Right to Consent
Your personal data can only be processed with your free, informed, specific, unconditional and unambiguous consent, for most purposes. You can withdraw it anytime. Law does allow us to use your personal data for certain purposes such as for complying with our regulatory disclosure obligations without your consent.
Right to Information
You can ask what personal data we hold, how it’s used, and with whom it’s shared.
Right to Correction & Erasure
You can correct inaccurate data or request deletion if the purpose is fulfilled or consent is withdrawn, subject to legal retention requirements.
Right to Grievance Redressal
If you have concerns, you can raise a complaint through our portal. Unresolved issues can be escalated to the Data Protection Board of India.
Right to Nominate
You can nominate someone to manage your rights in case of incapacity or death.
These rights are not just legal protections—they’re part of our promise to treat your personal data with the respect it deserves.
Ready to Take Control?
Log in today and explore your Consent Connect Portal. Because at HDFC Bank Limited, your trust is our most valuable asset—and your personal data is yours to control.
*Disclaimer: The information provided in this article is generic in nature and for general informational purposes only. It is not a substitute for and should not be considered as legal or financial advice . This article is not intended to create any contractual rights. Features and timelines described here may be updated to reflect changes in law, or our internal policies. We may also process your personal data without consent where permitted or required by applicable law.