Mobile Banking FAQ

Registration

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What is mobile number verification (SIM binding)? Mobile number verification (also known as SIM binding) strengthens security of the HDFC Bank App by linking your registered phone number to your device, preventing unauthorised access even if someone else has your login credentials.
Is mobile number verification (SIM binding) mandatory to use the HDFC Bank App? Why? Yes, mobile number verification (Sim binding) is compulsory for using the HDFC Bank App. It enhances app security by preventing unauthorised access from unregistered devices.
Can I use the HDFC Bank App without a bank-registered active SIM inside my device? For security reasons, having an active SIM card of your registered mobile number is compulsory to use the HDFC Bank App .
Can an automated SMS be sent from my device without an active SMS pack? No, you cannot send automated SMS without an active SMS pack on your bank-registered SIM card.
What are the SMS charges for mobile number verification (SIM binding)? The standard operator charges are applicable for SMS sent out from your mobile which has the bank-registered SIM card.
How is the SMS sent for mobile number verification from my device? It's quite simple. Here's how it works - In Android devices: We'll automatically send an SMS from your phone. In iOS devices: We'll redirect you to the message box where you'll see a pre-filled text. All you have to do is tap on the 'Send' button by selecting the correct SIM (if there are multiple SIMs) within 5 seconds.
Can I edit the encrypted SMS before sending? If the user edits the encrypted SMS before sending it, the verification will fail and they will have to start the registration process again.
Can iPads or Tablets without SIM card slots register and use the HDFC Bank App? If you're using an iPad or Tablet without a SIM card, you won't be able to use the HDFC Bank App. However, you can still transact seamlessly via HDFC Bank NetBanking using browsers like Chrome or Safari.
If I already have 1 Customer ID linked to the same mobile number, how can I add another account to my device? To add another account, click 'New' on the login page. You can add up to 3 users on one device by following these steps: 1. Verify your mobile number 2. Select the account 3. Verify using your Debit Card or IPIN/NetBanking Password 4. Set your mPIN.
If I'm already registered but changed my SIM card, what should I do? If you change your SIM after registration, here's what you may do Android Users: Please verify your mobile number again for security reasons. iOS Users: You may not need to verify your mobile number again. Only the SIM presence is checked, and you can directly log in to the HDFC Bank App using your preferred login method.
Can mobile number verification happen if the SIM card is inside the device but turned off in Android using the SIM toggle button in the phone settings? In this scenario, the mobile number verification process will not be initiated.
Can mobile number verification happen if my device is in airplane mode? No, the Airplane mode prevents mobile number verification on the HDFC Bank App.
Can mobile number verification happen if the device is in Wi-Fi mode and the SIM card is turned off? The mobile number verification will only proceed if the phone has an active SIM card and Mobile data. The app will request you to turn off Wi-Fi or airplane mode.
What happens if I change the SIM card and the mobile number? If you change your SIM and mobile number after registration, here's what you may do: Android: Please verify your mobile number again for security reasons. iOS: You may not need to verify your mobile number again. Only the SIM presence is checked, and you can directly log in to the HDFC Bank App using your preferred login method.
In case of an e-SIM, what happens if a new number is activated for my device? If you attempt to login with a new number, the mobile number verification process will start.
Is device binding mandatory to access HDFC Bank App? Why? Yes, device binding is mandatory to access HDFC Bank App. It is required for security purpose and restricts any unauthorised attempt to access your HDFC Bank App from unregistered devices.
How do I set my 4-digit Login PIN or Biometric lock? In the HDFC Bank App, setting an mPIN is mandatory after mobile number verification. Later on, you can set the biometric lock. Here's how: Follow these steps: 1. Verify your mobile number 2. Select the Customer Id 3. Verify using your Debit Card or IPIN/NetBanking Password 4. Set your mPIN.
Can I enable only the 4-digit Login PIN and not the biometric lock? Yes, you can enable only the 4-digit Login PIN (mPIN). Setting the biometric lock is optional.
Can I enable only the biometric lock and not the 4-digit Login PIN? For your security, only enabling biometric is not allowed without setting up 4-digit mPIN. Please note - - Biometric lock can be used only by the first user who enables it. - Up to 3 users can share the app on one device, but each needs their own mPIN.
Can I register for HDFC Bank App on a new device without a Debit Card? Yes, you can register using your HDFC Bank NetBanking password.
Can I login to HDFC Bank App without registering a device? For your security, logging into HDFC Bank App without registering a device is not possible.
Can I register for HDFC Bank App on a new device if I already have a registered device? Certainly. You can register a new device. After successfully registering for HDFC Bank App on your new device, the previous device will no longer stay registered.
How can I use multiple Customer IDs registered with the same mobile number on the HDFC Bank App? To use more than 3 Customer IDs on one mobile device, you have three options: 1. Try on a different device by updating your registered mobile number with the bank, or 2. Use HDFC Bank NetBanking (No need to change mobile number), or 3. Ask a registered user to login and deregister.
Can I use my Customer ID on multiple mobile devices? You can use your Customer ID only on one device at a time. To use it on another device, you need to follow the registration process. Note: The old device will be deregistered when the new one is registered.
If I lose my mobile device with HDFC Bank App registered, how do I unlink it? If your mobile device with the HDFC Bank App is lost, you have two options: 1. Register on a new device, which will automatically deregister the old device, or 2. Contact the Bank through email, Customer Care, or visit your nearest HDFC Bank branch to request deregistration.
How do I link a new device to my Customer ID? To link your account to a new mobile device, follow these 3 steps of device registration from your new device: 1. Verify your registered mobile number. 2. Select the Customer ID. 3. Validate with your Debit Card details or HDFC Bank NetBanking password. Once done, the old device will be automatically deregistered.
As an NRI customer, can I access my Customer ID from the HDFC Bank App? Yes, as an NRI customer, you can access your User Account from the HDFC Bank App after completing the Device Registration process. Simply follow these 3 steps: 1. Verify your registered mobile number. 2. Select your Customer ID. 3. Validate using your Debit Card details or HDFC Bank NetBanking password.
As an authorised signatory with a Trust/ Corporate account, can I access the account from the HDFC Bank App? Yes, as the authorised signatory of a Trust/ Corporate Account, you can access the account from the HDFC Bank App after completing the device registration process. Simply follow these 3 steps: 1. Verify your mobile number. 2. Select your Customer ID. 3. Validate using your Debit Card details or NetBanking password.
If I've blocked my Debit Card, can I still access my Customer ID from the HDFC Bank App? Yes, if your Debit Card is blocked, you can still access your Customer ID from the HDFC Bank App. Just complete the device registration process and validate yourself using your HDFC Bank NetBanking Password .
How many users can register on one device at a time? You can register a maximum of 3 Customer IDs on one device at a time.
How many users can use fingerprint (biometrics) to login on one device? Biometric login is available on a first-come, first-served basis. It will be provided to the user who enables the option first on that device, regardless of whether they are the first, second, or third user.
How do I set up my Fingerprint/FaceID for login? Fingerprint/ Face ID login is available only for the first user who links the device to their account. To enable Fingerprint/Face ID, follow these steps: Login to HDFC Bank App > Go to 'My Profile' > Select 'Security Centre' > Select 'Manage Easy Login Method' > Enable Fingerprint/ Face ID using the toggle.
What do I do when this message is displayed upon registration on the same device again: 'Your Customer ID is already registered on another device. Would you like to register on this new device and deregister from the previous device? Please complete the device registration process. You'll be able to use the HDFC Bank App securely.
Can I authenticate using Debit Card & HDFC Bank NetBanking password? Yes, you can authenticate using either your Debit Card details or HDFC Bank NetBanking password.
Is mobile number verification (SIM binding) failing because my registered mobile number is inactive? You are absolutely right. Here's what you can do: 1. Contact the mobile network service provider to activate your mobile number. 2. Once active, verify your number within the app (SIM binding).
Why can't I see my Customer ID when I select the mobile number? That's unfortunate. Here's what you can do: 1. Please check if you are selecting the SIM with the bank-registered mobile number. 2. If that's not the case, kindly visit your nearest HDFC Bank branch to check the mobile number registered against your Customer ID.
Why am I seeing old customer IDs while registration? In case you've noticed any previous customer ID(s) on the Customer Selection Page, please be assured that we are working towards streamlining your banking experience and in the process of resolving this to ensure only relevant IDs are displayed in the future.

BillPay

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Will I get a confirmation of my payment when using BillPay? You'll get a reference number for successful payments, and the transactions will also be in your account statement.
Will I still receive a physical bill after signing up for BillPay? Even with BillPay, you'll still get paper bills from some companies if that's how they usually send them.
When will my bank account be debited after setting up a bill for payment through BillPay? We will debit your bank account immediately. You may make a one-time payment, schedule a payment or set standing instructions to autopay recurring bills. Then, we'll debit your account accordingly.
Will I get an SMS confirmation once the recharge is completed using BillPay? Once your online payment is successful, your phone will be recharged. You'll get a confirmation text within 30 minutes.
Can I pay my bills using BillPay from a city other than my registered address? Yes, you can use HDFC Bank App to pay your bills anytime, anywhere!
Can I use BillPay to pay a bill that is not in my name? Yes, you can register and pay bills that are not in your name.
Am I eligible to use BillPay? You can use BillPay if you have a: - Savings account (single, joint, or any kind) - Sole Proprietorship current account
When will my account be debited, and when will the biller get my payment after I've paid my bill using BillPay? Your bank account will be debited right away when you pay a bill online. It may take the biller 3 to 6 business days to update the payment on their end.
What payment options are available in BillPay? Pay bills or recharge with your: - Bank Account - Linked Debit Card - Linked Credit Card
How do I perform a first-time mobile prepaid recharge using BillPay? For first-time mobile recharge, follow these steps: Tap on 'BillPay' > 'Mobile Prepaid' (In the category list) > Select from Contacts or enter number manually > Confirm Operator > Enter nickname & save biller (Optional) > Select amount > Select payment method > Confirm payment.
How do I make a bill payment using BillPay for the first time? For first-time bill payment, follow these steps: Tap on 'BillPay' > Select the Biller Category (In the category list) > Enter details > Enter nickname & save biller (Optional) > Select payment method > Confirm payment.

Credit Card

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Can I see my Credit Cards in the HDFC Bank App? Absolutely! You can easily view your Credit Cards in the HDFC Bank App. Follow any one of the ways 1. Login > 'Cards' (Under 'Statement' on the Dashboard) 2. Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' 3. Login > 'Cards' tab (bottom of the screen)
Where do I find my Credit Card? Simply log in to the HDFC Bank App and find your Credit Card in any one of these three easy ways: 1. Login > 'Cards' (Under 'Statement' on the Dashboard) 2. Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' 3. Login > 'Cards' tab (bottom of the screen)
Can I see inactive Credit Cards in the HDFC Bank App? Sure, in the HDFC Bank App, you can view Inactive or Blocked Credit Cards in any of the following ways: 1. Login > 'Cards' (Under 'Statement' on the dashboard) 2. Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' 3. Login > 'Cards' tab (bottom of the screen)
How do I pay my Credit Card bill on the HDFC Bank App? Here are two ways to pay your Credit Card bill on the HDFC Bank App: Login> 'Cards' (Under 'Statement' on the Dashboard) Or, Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' Then, select the specific card > 'Pay Now' > Select the amount to pay (Minimum, Total, Outstanding, or Custom) > Pick the account to pay from> Make the payment. And that's it! You've successfully paid your Credit Card bill.
Can I set my Credit Card bill on AutoPay? Yes, you can set up AutoPay for either the Total or Minimum Amount Due on your Credit Card bill. Here's how: Login> 'Cards' (Under 'Statement' on the Dashboard) Or, Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' Then, select the specific card > Find 'AutoPay' (under 'Manage Card')> 'Manage Autopay'.
Can I modify or delete the AutoPay instruction on my Credit Card? You can modify or delete your AutoPay instruction for a Credit Card easily. Here's how: Login> 'Cards' (Under 'Statement' on the Dashboard) Or, Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' Then, select the specific card > 'Manage Card' > 'Manage Autopay'. You may want to know: 1. Modify - You can switch AutoPay between 'Total Due' and 'Minimum Due'. 2. Delete - Use the toggle to remove the AutoPay instruction.
Can I set my Credit Card PIN on the HDFC Bank App? Until you turn 70, you can set/reset your PIN digitally. Here's how: Login> 'Cards' (Under 'Statement' on the Dashboard) Or, Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' Then, select the specific card > 'Manage Card' > 'Set/Reset PIN'. Please note: After turning 70, you will need to give consent for an Insta PIN online or offline. You can also request a physical PIN to be sent to your registered address.
Can I block my Credit Card permanently? If your Credit Card is lost or you suspect fraudulent activities, you can block it permanently on the HDFC Bank App. Here's how: Login> 'Cards' (Under 'Statement' on the Dashboard)>'Urgent Support' > 'Permanent Block and Reissue'. Or, Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' Then, select the specific card > 'Urgent Support' > 'Permanent Block and Reissue'.
If I chose 'No' for reissuing my plastic card when I blocked it, how can I still get it delivered? After blocking the card, the bank generates a new one which you can see in the active listing on the cards screen. To get the plastic card, here's what you can do: Login> 'Cards' (Under 'Statement' on the Dashboard) Or, Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' Then, tap on 'Send Now'.
Where can I see my Credit Card details and access its features? To see all your Credit Card details and access its features, simply visit the card landing screen. Here's how: Login> 'Cards' (Under 'Statement' on the Dashboard) Or, Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' Then, simply select the specific card.
Can I convert my Credit Card transactions to EMI? Absolutely, you can convert eligible Credit Card transactions to EMI. Here's how: Login> 'Cards' (Under 'Statement' on the Dashboard) Or, Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' Then, select the specific card > 'Manage Card' > 'Smart EMI'.
How can I convert my Credit Card transactions to EMI? Simply go to 'Manage Card' to find the 'SmartEMI' option. Or, convert eligible transactions to EMI directly from the unbilled transactions list in your Credit Card statements. Here are two ways to do it: Login> 'Cards' (Under 'Statement' on the Dashboard) Or, Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' Then, select the specific card > 'Manage Card' > 'Smart EMI'. Or, Then, select the specific card > 'Get Statement' > see the Unbilled Transactions > 'Convert to EMI' (below eligible transactions).
Can I enable, disable, and set domestic and international transaction limits on my Credit Card? Yes, you can adjust domestic and international transaction limits on your Credit Card using the 'Manage Limits' option in the 'Manage Card' drawer. Here's how: Login> 'Cards' (Under 'Statement' on the Dashboard) Or, Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' Then, select the specific card > 'Manage Card' > 'Manage Limits'.
Which Credit Card transactions and services are available on the HDFC Bank App? The HDFC Bank App offers the following Credit Card transactions and services: Bill payment, autopay setup, PIN management, transaction limit adjustment, EMI conversion, and permanent card blocking.
Where can I see my recent Credit Card transactions? You can view your recent Credit Card transactions on the cards landing screen under the 'Unbilled Transactions' tab. Here's how: Login> 'Cards' (Under 'Statement' on the Dashboard) Or, Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' Then, select the specific card > See below Unbilled Transactions.
What do unbilled transactions mean? Unbilled transactions are purchases made during the current billing cycle but not yet included in your statement.
How many months of statements can I get? You can view 36 months of Credit Card transactions and receive statements for the last two financial years by email.
In which formats can I get my Credit Card statement? You can download 36 months of Credit Card statements in PDF, XLS, and CSV formats or you can get the statement on your registered email id for 36 months in pdf format.
Can I get financial year statements for Credit Card.? Yes, you can get statements for the last two financial years. The statement will be shared on email in a PDF format.
How do I redeem rewards points on my Credit Card? You can redeem rewards on your Credit Card from the cards listing screen by following these steps: Login> 'Cards' (Under 'Statement' on the Dashboard) Or, Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' Then, just look under your Credit Card > 'Redeem now'. You'll be redirected to our redemption site.
Why isn't the total outstanding amount being updated immediately after making a Total Amount Due/Minimum Amount Due payment? After making a payment towards your Total Amount Due (TAD) or Minimum Amount Due (MAD), the change in outstanding amount will reflect within the standard timelines. We're continuously improving our systems to update this information more quickly.
Why does the subject line of my credit card transaction alerts refer to my HDFC Bank account instead of my HDFC Bank Credit Card? Your feedback is duly noted. We're updating our communication so that your credit card transaction alerts will soon correctly refer as "HDFC Bank Credit Card." Any inconvenience caused is regretted.
Why is my account number not masked in the SMS alert when paying my credit card bill? We regret the inconvenience. Your privacy is important to us and be rest assured that your information is safe. We're updating our systems to ensure that your account number is securely masked in SMS alerts during credit card bill payments.

Debit Card

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Can I see my Debit Cards in the HDFC Bank App? Absolutely! You can easily view your Debit Cards in the HDFC Bank App. Follow any one of the ways: 1. Login > 'Cards' (Under 'Statement' on the Dashboard) 2. Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' 3. Login > 'Cards' tab (bottom of the screen)
Where do I find my Debit Card? Simply log in to the HDFC Bank App and find your Debit Card in any one of these three easy ways: 1. Login > 'Cards' (Under 'Statement' on the Dashboard) 2. Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' 3. Login > 'Cards' tab (bottom of the screen)
Can I see inactive Debit Cards in the HDFC Bank App? Sure, in the HDFC Bank App, you can view Inactive or Blocked Debit Cards in any of the following ways: 1. Login > 'Cards' (Under 'Statement' on the dashboard) 2. Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' 3. Login > 'Cards' tab (bottom of the screen)
Can I set my Debit Card PIN on the HDFC Bank App? Until you turn 70 years, you can set/reset your PIN digitally. Here's how: Login > 'Cards' tab (bottom of the screen) > Select the specific card > 'Manage Card' > 'Set/Reset PIN'. Please note: After turning 70 years, you will need to give consent for an Insta PIN online or offline. You can also request a physical PIN to be sent to your registered address.
Can I block my Debit Card permanently? If your Credit Card is lost or you suspect fraudulent activities, you can block it permanently on the HDFC Bank App. Here's how: Login > 'Cards' tab (bottom of the screen) > Select the specific card > 'Urgent Support' > 'Permanent Block and Reissue'
How can I reissue my Debit Card after blocking? You can request a reissue of your blocked Debit Card via the HDFC Bank App by following these steps: Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' > Select the specific card > Request for reissue
How do I redeem rewards points on my Debit Card? You can redeem rewards on your Debit Card from the cards listing screen by following these steps: Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' > Select the specific card > Rewards section > 'Redeem now'. You'll be redirected to our redemption site.
Can I enable, disable, and set domestic and international transaction limits on my Debit Card? Yes, you can adjust domestic and international transaction limits on your Debit Card using the 'Manage Limits' option in the 'Manage Card' drawer. Here's how: Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' > Select the specific card > 'Manage Card' > 'Manage Limits'
Can I upgrade my Debit Card? Sure, you can request a Debit Card upgrade from the HDFC Bank App by following these steps: Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Cards' > Select the specific card > 'Manage Card' > 'Upgrade card'

Deposits

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Where can I find the latest interest rates for HDFC Bank Deposits (FD/RD) in the HDFC Bank App? In the HDFC Bank App, you can find the latest HDFC Bank FD/RD interest rates by following this path: Login > 'FD/RD' tab > 'View Interest Rates' (on the FD Dashboard)
How to book a Fixed Deposit on the HDFC Bank App? To book a new Fixed Deposit using the HDFC Bank App, follow this path: Login > 'FD/RD' tab > 'Open FD' (in the FD Dashboard)
How to book a Recurring Deposit on the HDFC Bank App? To book a new Recurring Deposit on the HDFC Bank App, follow this path: Login > 'FD/RD' tab > 'Open RD' (in the RD Dashboard)
How can I download my Deposit Advice from the HDFC Bank App? Here's how you can download your Deposit Advice via HDFC Bank App: Login > 'FD/RD' tab > Select the specific deposit > 'Download Advice'
How to change the maturity instruction (renewal instruction) for my deposit on the HDFC Bank App? Here's how you can change the renewal instruction of your deposits on the HDFC Bank App: Login > 'FD/RD' tab > Select the specific FD/RD > Use the edit icon against the 'renewal instruction' field. Note: Renewal instruction editing is allowed based on the user's assigned role in the specific deposit.
How can I view all the details of my booked Fixed Deposits in the HDFC Bank App? You can easily view all the details of your booked Fixed Deposits in the HDFC Bank App. Here's how: Login > 'FD/RD' tab > 'View All' (in the FD Dashboard)
How can I view all the details of my booked Recurring Deposits in the HDFC Bank App? You can easily view all the details of your booked Recurring Deposits in the HDFC Bank App. Here's how: Login > 'FD/RD' tab > 'View All' (in the RD Dashboard)
How can I break my deposits in the HDFC Bank App? Here's how you can break your Deposits on the HDFC Bank App: For FDs: Login > 'FD/RD' tab > Select the specific FD (in the FD Dashboard) > 'Break FD'. For RDs: Login > 'FD/RD' tab > Select the specific RD (in the RD Dashboard) > 'Break RD'. Note: Breaking FD/RD is allowed based on the user's assigned role in the specific deposit.
Why is my Fixed Deposit's principal amount the same as its maturity amount? If your Fixed Deposit is booked with the quarterly or monthly interest payout option, the maturity amount remains the same as the principal amount. Interest will be credited to your account at quarterly or monthly intervals respectively.
How can I get TDS exemption on Fixed Deposit interest? To avoid TDS on Fixed Deposit interest, submit Form 15H (for Senior citizens) or Form 15G (for Regular customers) online via HDFC Naml NetBanking or at any HDFC Bank Branch.
What is the minimum and maximum tenure for Fixed Deposits? Fixed Deposit Tenure: Minimum - 7 days, Maximum - 10 years.
Can I add or edit a nominee for an existing FD/RD from the HDFC Bank App? Yes. Here's how you can change the nominee of your deposits on the HDFC Bank App: Login > 'FD/RD' tab > Select the specific FD/RD > Use the edit icon against the 'Nominee' field. Note: Nominee editing is allowed based on the user's assigned role in the specific deposit.
How can I protect my savings account using my FD from the HDFC Bank App? Here's how you can protect your savings accounts using your Fixed Deposits on the HDFC Bank App: Login > 'FD/RD' tab > Select the specific FD (in the FD Dashboard) > Use the toggle to enable protection. Note: Enabling/Removing of Sweep-In/OD against FD is allowed based on the user's assigned role in the specific deposit.

Money Transfer

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How can I send money via NEFT? To send money via NEFT using the HDFC Bank App, please register for Third-Party Transfer and add a payee. Once that's done, you can follow any of the following ways after logging into the app: 1. Enter Name, Account/Mobile no. or UPI ID (in the text input box under 'Payment Center') > Select the specific Payee > 'Pay Now' 2. 'Manage Payee' (under 'Payment Center') > Tap on the three dots (beside your specific payee) > 'Send Money Now'. 3. Tap on the 'Enter Name, Account/Mobile no. or UPI ID' (text input box under 'Payment Center') > 'Favourites' > Select the specific Payee (from the list of favourited payees) > 'Pay Now'
How can I send money via RTGS? To send money via RTGS, please register for Third-Party Transfer and add a payee. Once that's done, you can follow any of the following ways after logging into the app: 1. Enter Name, Account/Mobile no. or UPI ID (in the text input box under 'Payment Center') > Select the specific Payee > 'Pay Now' 2. 'Manage Payee' (under 'Payment Center') > Tap on the three dots (beside your specific payee) > 'Send Money Now'. 3. Tap on the 'Enter Name, Account/Mobile no. or UPI ID' (text input box under 'Payment Center') > 'Favourites' > Select the specific Payee (from the list of favourited payees) > 'Pay Now'
How can I send money via IMPS? To send money via IMPS, please register for Third-Party Transfer and add a payee. Once that's done, you can follow any of the following ways after logging into the app: 1. Enter Name, Account/Mobile no. or UPI ID (in the text input box under 'Payment Center') > Select the specific Payee > 'Pay Now' 2. 'Manage Payee' (under 'Payment Center') > Tap on the three dots (beside your specific payee) > 'Send Money Now'. 3. Tap on the 'Enter Name, Account/Mobile no. or UPI ID' (text input box under 'Payment Center') > 'Favourites' > Select the specific Payee (from the list of favourited payees) > 'Pay Now'
How can I send money to other payees who have HDFC Bank accounts? To send money to other payees having an HDFC Bank account, you need to use the 'Within HDFC Bank' payment method. Firstly, please register for Third-Party Transfer and add the payee mentioned above. Once that's done, you can follow any of the following ways after logging into the app: 1. Enter Name, Account/Mobile no. or UPI ID (in the text input box under 'Payment Center') > Select the specific Payee > 'Pay Now' 2. 'Manage Payee' (under 'Payment Center') > Tap on the three dots (beside your specific payee) > 'Send Money Now'. 3. Tap on the 'Enter Name, Account/Mobile no. or UPI ID' (text input box under 'Payment Center') > 'Favourites' > Select the specific Payee (from the list of favourited payees) > 'Pay Now'
How can I send money to my own HDFC Bank accounts? If you are eligible for funds transfer, this is how you can transfer money between your own HDFC Bank accounts: Login > 'Self transfer' (under 'Payment Center'). That's it!
Are there any charges for sending money via RTGS and NEFT? We do not charge any fees for sending money through NEFT and RTGS when done using HDFC Bank NetBanking or HDFC Bank App.
Are there any charges to send money via IMPS? Yes, there is a nominal charge to send money via IMPS. Here are its details: Below ₹1,000: ₹3.50 + taxes ₹1,000 to ₹1 lakh: ₹5 + taxes Over ₹1 lakh: ₹15 + taxes
Are there any charges for senior citizens to send money via IMPS? Yes, there is a nominal charge for senior citizens to send money via IMPS. Here are its details: Below ₹1 lakh: ₹3 + taxes Over ₹1 lakh: ₹10 + taxes
How soon can I send money to my newly added payee? For a newly added payee - Wait 30 minutes after adding a payee. - Transfer limit: ₹50,000 in the first 24 hours.
How can I register for Funds Transfer? It is super easy. Simply log into the HDFC Bank App and click on 'Enable Now' to complete Third-Party Transfer (TPT) registration.
How do I check the status of my transactions? To check the status of your transactions, follow this: Login to the HDFC Bank App > Scroll down to 'Recent Transactions'.
Where do I find the transaction history in the HDFC Bank App? To find your transaction history, follow this: Login > Scroll down to 'Recent Transactions'.
How can I set up a Standing Instruction (SI) through the HDFC Bank App? To set up a standing instruction (SI) through HDFC Bank App or NetBanking, make sure you register for Third-Party Transfer (TPT) and add a payee. Once that's done, you can follow any of the following ways after logging into the app: For scheduling a One-Time Transfer 1. Enter Name, Account/Mobile no. or UPI ID (in the text input box under 'Payment Center') > Select the specific Payee > 'Pay later'. Or, 2. 'Manage Payee' (under 'Payment Center') > Tap on the three dots (beside your specific payee) > 'Schedule'. For scheduling a recurring transfer 1. Enter Name, Account/Mobile no. or UPI ID (in the text input box under 'Payment Center') > Select the specific Payee > 'Pay later' > Turn on the 'Do you want to repeat this transfer?' toggle. Or, 2. 'Manage Payee' (under 'Payment Center') > Tap on the three dots (beside your specific payee) > 'Schedule' > Enter Amount & Payment Method > Turn on the 'Do you want to repeat this transfer?' toggle.
How can I schedule a one-time payment through the HDFC Bank App? To set up a standing instruction (SI) through HDFC Bank App or NetBanking, make sure you register for Third-Party Transfer (TPT) and add a payee. Once that's done, you can follow any of the following ways after logging into the app: 1. Enter Name, Account/Mobile no. or UPI ID (in the text input box under 'Payment Center') > Select the specific Payee > 'Pay later'. Or, 2. 'Manage Payee' (under 'Payment Center') > Tap on the three dots (beside your specific payee) > 'Schedule'.
Can I stop a scheduled payment? Sorry, you can't cancel a scheduled payment using HDFC Bank App. Please use HDFC Bank NetBanking platform instead.
What does 'One-Time Transfer' mean? One-Time Transfer is a feature that allows sending money up to ₹1 lakh to both HDFC Bank and Non-HDFC Bank accounts without adding a payee.
How can I send money without adding a payee? It's very simple! Follow any one of these paths to send money without adding a payee: 1. Login > 'One-Time Transfer' (under 'Payment Center'). Or, 2. Login > Enter Name, Account/Mobile no. or UPI ID (in the text input box under 'Payment Center') > 'One-Time Transfer'.
How can I increase my daily money transfer limit? In the new HDFC Bank App, we've made it very easy for you to increase your daily money transfer limit. Just follow this path: Login > Menu (profile picture on the top-left corner) > 'Manage Limits' > 'MobileBanking & NetBanking'.
How can I decrease my daily money transfer limit? In the new HDFC Bank App, we've made it very easy for you to decrease your daily money transfer limit. Just follow this path: Login > Menu (profile picture on the top-left corner) > 'Manage Limits' > 'MobileBanking & NetBanking'.
What to do if my account gets debited but transaction is not successful? We assure you your money is safe. Simply check the status of the transaction by following this path: Login > Scroll down to 'Recent Transactions'. If you want to write to us about the issue, follow any of these paths: 1. Login > Scroll down to 'Recent Transactions' > Select the specific transaction > Tap on the three dots (on the top-right corner) > 'Need Help?' Or, 2. Login > Menu (profile picture on the top-left corner) > 'Reach Us' > 'Contact Us'. Or, 3. Login > Menu (profile picture on the top-left corner) > 'Reach Us' > 'WhatsApp'.
How can I add a new payee? To add a payee via the HDFC Bank HDFC Bank App, simply follow any one of these paths: 1. Login > '+ New payee' (under 'Payment Center'). Or, 2. Login > Enter Name, Account/Mobile no. or UPI ID (in the text input box under 'Payment Center') > '+ New payee'. Or, 3. Login > 'Manage Payee' > '+ New payee'.
How can I edit my payees? You can easily edit only the nicknames of your payees. Here's how: Login > 'Manage Payee' > Tap on the three dots (beside your specific payee) > 'Edit'.
How can I send money outside India? You can send money outside India by logging into the HDFC Bank NetBanking platform.

UPI

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What is UPI?
Unified Payment Interface (UPI) is a smartphone-enabled fund transfer service that allows participating bank customers to pay or receive money using a unique UPI ID.

What is a UPI ID?
A UPI ID is a set of letters, numbers, and special characters uniquely linked to your bank account. You can use it to send or receive payments through UPI.
E.g., 1234567890@hdfc, where “1234567890” can be your mobile number.

Can I register for UPI without seeding my mobile number in the bank account?
No. You can only use UPI services using mobile numbers registered with a bank account. It is important for your security.

How to register for UPI?
HDFC Bank Customers can enable UPI services while registering for the HDFC Bank App and get their UPI profile created. Or, simply follow this path after logging in to the HDFC Bank App:
Login > Tap the Profile Picture (At the top-left corner) > “Setup UPI”.
Note: UPI registration will only happen on Mobile Data.

What can I do if I select the bank name to link with UPI but the app can’t find my bank account?
In such a case, please ensure that the mobile number linked to your bank account is the same as the one you selected for UPI registration. If it is not the same, the UPI platform will not fetch your bank accounts.

Can I link multiple bank accounts to the same virtual address or UPI ID?
Of course! You can link several bank accounts to the same UPI ID in the HDFC Bank App.

What is a UPI PIN?
UPI PIN (Personal Identification Number) is a 4-6 digit passcode you create or set during the first registration with the HDFC Bank App. You must enter this PIN to allow or authorise your UPI transactions.
Note: UPI PIN is only required when you are sending money to someone. It is NEVER required when you receive money from someone.

What happens if I enter the wrong UPI PIN during a transaction?
If you enter the wrong UPI PIN, the transaction will fail. If this happens three times in a row, the bank may temporarily block the UPI Send Money services for your security.

How can I send money using UPI on the HDFC Bank App?
We have made sending money using UPI from the app super easy. Simply follow these paths:
Path 1: Login to the HDFC Bank App > Tap the input field with the text ‘Enter Name, Account/Mobile no. or UPI ID’ (Under ‘Send Money’ in ‘Payment Centre’) > Pay via- UPI ID, contact number, UPI number, Account no. & IFSC, Scan & Pay, or One-Time Transfer.
OR,
Path 2: Open the HDFC Bank App > On the non-logged-in screen, find “Send Money” or “Scan & Pay”.

How much money can I send and receive daily through UPI?
You can do up to 10 transactions (a maximum of ₹1 lakh) per bank account within 24 hours.
Note: The limit of 10 transactions only applies to Send Money services (person to person) and doesn't include bill payments and merchant transactions.
1. The limit for IPO application is Rs.5 lakh per transaction on UPI.
2. New users or users who have changed their devices, SIM cards, or mobile numbers can transact only up to ₹5,000 for the first 24 hours on Android phones and 72 hours for iPhone users.

What transactions are available in the HDFC Bank App under UPI?
The following transactions will be available on the HDFC Bank App for UPI:
1. Registration - Create a UPI ID and link bank accounts -HDFC Bank Account(s)
2. Create a UPI profile.
3. QR.
4. UPI Number - create a UPI Number to receive money from any UPI App.
5. Add Account - Link HDFC Bank Account with UPI ID.
6. Pay Money - Send funds through Scan & Pay, UPI ID, UPI Number, Account no. & IFSC, Mobile number (Pay to contacts).
7. Collect Money - Request funds through UPI ID, UPI Number, and Mobile Number.
8. Balance Enquiry - Check the balance of the account linked to the UPI ID.
9. Set UPI PIN.
10. Change UPI PIN.
11. Transaction History.
12. Account Management - Remove Account, Set Default Account, View Profile.
13. UPI Profile.

What if my account is debited, but the transaction does not go through?
UPI provides real-time reversals for declined transactions, and the amount is immediately transferred back to the payer account. If not, please contact the bank via phone banking numbers or visit the nearest branch.

What are the timings for UPI transactions?
UPI transactions are instant and 24/7, regardless of the bank's working hours.

Where can I see my past UPI transactions?
You can view your past transactions under the "Transaction History" option. Here is the path:
Tap the Profile Picture (At the top-left corner) > Tap on “Manage” (On the side of ‘UPI ID’) > “UPI Transaction History”.
Note: You can find your UPI transactions, among others, in your HDFC Bank NetBanking & Account Statement.

How to report unauthorised UPI transactions via PhoneBanking?
To report suspicious or fraudulent UPI transactions, call us at 1800 258 6161. Please keep the following items handy before calling:
1. Mobile number
2. Customer ID
3. Payee Details- UPI ID, QR code, Mobile Number, UPI Number, Account Number & IFSC)
4. Debit account number
5. Payer UPI ID
6. Date and time of transaction
7. Transaction amount
8. Transaction Reference Number (12 Digit UPI Transaction ID)
9. Transaction screenshot from the HDFC Bank App

Can I use UPI after changing my SIM or mobile device?
Absolutely! If you change your SIM or mobile device, simply register for UPI services again.

Can I deregister from UPI?
Sure, you can do that. Here’s how:
Tap the Profile Picture (At the top-left corner) > Tap on “Manage” (On the side of ‘UPI ID’) > Tap on “De-register UPI ID”.
Note: Once the UPI ID is de-registered, you cannot retrieve or use it for 2 years. However, you can re-register for UPI services and get a new UPI ID.

How can I block UPI Debit services on an HDFC Bank Account via the HDFC Bank App?
You cannot block only UPI debit services. However, you may de-register the UPI ID, blocking both debit and credit services for the UPI ID. Here’s how: Tap the Profile Picture (At the top-left corner) > Tap on “Manage” (On the side of ‘UPI ID’) > Tap on “De-register UPI ID”.
Note: Once the UPI ID is de-registered, you cannot retrieve or use it for 2 years. However, you can re-register for UPI services and get a new UPI ID.

Do I need to add a payee before sending money via UPI? What payee details are required?
You don’t need to add a payee before sending money via UPI. The funds will be sent using the payee’s UPI ID, QR code, Account & IFSC, UPI Number, or Mobile Number.

Does the payee also have to register for UPI to receive money?
If you make a UPI payment to a payee based on their Account & IFSC, they don’t need to be registered for UPI services. However, the payee must be registered for UPI if the UPI payment is based on a UPI ID or Scan & Pay.

What happens if my mobile phone is lost?
If your phone is lost, don’t worry. You can easily block your mobile number to prevent any unauthorised transactions. Remember, UPI payments can only be made with your UPI PIN, so as long as your PIN is secure, your money stays safe.

What are the different channels for transferring funds using UPI?
You can transfer funds using UPI through various channels: Send or Collect via UPI ID, mobile number, UPI number, Account no. + IFSC, Intent call, or by scanning a QR code.

Can I put a stop payment request for money sent by UPI?
Unfortunately, it cannot be stopped once you initiate a UPI payment.

What is the limit of fund transfers using UPI?
The limit for regular UPI transactions is up to ₹1 lakh per transaction. However, for certain categories like Capital Markets, Collections, Insurance, and Foreign Inward Remittances, the limit is ₹2 lakh. For transactions related to Initial Public Offerings (IPO) and the Retail Direct Scheme, the limit is increased to ₹5 lakh per transaction.

What happens if I forget my UPI PIN?
If you forget your UPI PIN, you can quickly generate a new one using your debit card details. Just enter the last six digits of your card and the expiry date.

What does it mean when the amount has been debited but not credited to the payee and the status is “Pending”?
Your transaction was successful, but the beneficiary bank experienced a delay. Once their daily settlements are completed, the amount will be credited within 48 hours.

If the transaction fails due to technical reasons, either at the Bank’s or NPCI’s end, will I get any compensation in the form of Loss of Interest?
No, if the transaction fails, times out, or is declined due to technical reasons, the bank is not liable to compensate for the amount or pay any interest.

What should I do if I get a Validation Error while registering UPI on the HDFC Bank App?
As per NPCI guidelines, you need to complete UPI registration within 30 seconds. If it takes longer, a validation error will occur. Please ensure you complete the entire registration process within the given time.

Can I use the HDFC Bank App on all Android and Apple devices?
The HDFC Bank App works on Android devices with OS version 10 or higher and Apple devices with iOS 17.2 or later.

After updating my mobile number, I cannot use UPI services on my phone. What should I do?
Please reset your UPI PIN using the registered mobile number. You will need the last 6 digits of your debit card, the expiry date, the debit card PIN, and the OTP. You can easily do this under the ‘Manage’ section of UPI on the HDFC Bank App using the 'Forgot UPI PIN' option. No need to use any other UPI app.
Resetting UPI PIN on the HDFC Bank App:

1. For Android:

Tap the profile icon in the top right.
Go to the ‘Linked Accounts’ section.
Select the account for payment.
Tap the same account again.
Choose 'Forgot UPI PIN.'
Enter the last 6 digits of your linked debit card and expiry date.
Enter the OTP and your debit card PIN.
Set a 4-digit UPI PIN and confirm it.

2. For iOS (iPhone):

Tap the profile icon in the top left.
Go to the ‘Linked Accounts’ section.
Select the account for payment.
Tap the same account again.
Choose 'Forgot UPI PIN.'
Enter the last 6 digits of your linked debit card and expiry date.
Enter the OTP and your debit card PIN.
Set a 4-digit UPI PIN and confirm it.

What does an ‘Error - Transaction Limit Exceeded’ message mean?
The maximum limit for UPI transactions is ₹1 lakh or 10 transactions per bank account within 24 hours. If you see an ‘Error - Transaction Limit Exceeded’ message, you have already reached this limit.
Note: New UPI users on the HDFC Bank App, or users who have changed their device, SIM card, or mobile number, can only transact up to ₹5,000 during their first 24 hours on Android devices and up to 72 hours on iOS devices.

Can I link my Current Account (Non-Individual) to UPI?
UPI transactions for non-individual current accounts are not permitted through the HDFC Bank App. Please enable UPI services through the merchant onboarding process instead.

Why can I only receive money via UPI but not send money?
Please verify if you have previously blocked UPI services due to fraud or suspected fraud. If so, kindly visit your nearest branch to request unblocking of your UPI services.

What should I do to avoid fraud on my UPI account?
Ensure you don’t share your personal details and UPI PIN with anybody to receive money or claim rewards.
Note: UPI PIN is only required to send money. It is NEVER required to receive money.

What is considered as sharing personal information?
The following actions while receiving money, rewards, or cashback are considered sharing your personal information:
1. Sharing or inputting your PIN/OTP
2. Scanning QR codes
3. Clicking on random SMS links for receiving money, rewards, or cashback
4. Granting remote access to your phone to anyone
5. Accepting collect requests by inputting your UPI PIN

What is the Request money option?
The 'Request Money' feature allows you to request funds from the other party. By accepting a money request, you agree to pay to the requesting party. If you validate the request by entering your UPI PIN, the amount will be debited from your account.

What does it mean if my UPI transaction is declined because of an incorrect UPI PIN?
Your UPI PIN is a unique number you create during registration after adding your bank account to the UPI app. Please remember this UPI PIN, which you will need to authorise any UPI debit transactions. If you enter an incorrect UPI PIN, the transaction will be declined.

What does it mean if my UPI transaction declines because of insufficient balance?
If you attempt to debit an amount greater than your bank account balance, your UPI transaction will be declined due to insufficient funds. To avoid this inconvenience, please check your account balance before initiating any debit transactions.

What happens if I put the wrong payment details in a UPI transaction?
If you enter incorrect payee details and validate the transaction with your UPI PIN, the transaction will still happen. So, always double-check and verify the payee details before entering your UPI PIN for any debit transaction.

What should I do if I exceed the maximum number of incorrect PIN tries?
Each customer has 3 attempts to enter the correct UPI PIN. If you enter the wrong UPI PIN three consecutive times, your account will be blocked for 24 hours for any debit UPI transactions. However, credit transactions will still be allowed. You can reset your UPI PIN immediately to continue performing UPI debit transactions. If you choose not to reset your UPI PIN, you can use your old PIN for debit transactions after 24 hours.

How will I know if the UPI ID provided by the receiver is correct?
When you enter a UPI ID on the HDFC Bank App, it gets verified, and you will see the customer's name displayed as 'xxxx'. It lets you confirm whether you are sending money to the correct person.

Who is eligible for using UPI?
Anyone with an active bank account, debit card, and a linked mobile number can use UPI.

If I delete or uninstall the HDFC Bank App from my phone by mistake, will I have to register for UPI again?
If you recently deleted or uninstalled the app, please register your device again to retrieve your UPI ID.

What should I do if I change my mobile handset and want to use UPI on the new device with the same number?
You need to re-register for UPI on that device using a mobile number, which can be the same or different.

How many accounts can I add to receive money via UPI?
The number of bank accounts you can add to UPI is unlimited. However, we recommend always creating a primary account to receive money via UPI.

NLI, Dashboard and Accounts

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What is a Customer ID? Your Customer ID is a unique code provided by HDFC Bank to identify your accounts. You can find it in your welcome kit or on your chequebook.
What is an mPIN? An mPIN is your 4-digit secret code to log in to the HDFC Bank App. You create it during the app registration process and can reset it anytime.
I forgot my mPIN. How do I reset it? We understand. It happens! Here's how to reset your mPIN: Open the HDFC Bank App > Click 'Forgot mPIN' (on the login screen).
How can I contact HDFC Bank? We're here to help! You can call our toll-free number 1800 1600 / 1800 2600 or email us at support@hdfcbank.com for any banking assistance. On the HDFC Bank App, you can follow this path: Login to the HDFC Bank App > Select "Reach Us" (on the bottom right corner).
How many times can I try to log in with my mPIN, Fingerprint, or Face ID? For your security, you have 3 attempts to log in with your mPIN and 5 attempts with Fingerprint or Face ID. If you exceed these limits, your mPIN/biometric will be locked for 24 hours. Don't worry, you can immediately reset your mPIN using the "Forgot mPIN" option or just wait to get your account unlocked.
What happens if I enter the wrong mPIN too many times? If you enter the wrong mPIN more than 3 times, your account will be locked for 24 hours. You can do one these two things: 1. Reset your mPIN using 'Forgot mPIN' (on the login screen), or 2. Wait 24 hours to try again.
How do I enable Fingerprint or Face ID if it's disabled? To enable Fingerprint or Face ID, follow this path: Login to HDFC Bank App > Go to Menu (three horizontal lines on the top-left corner) > Turn on the Face ID or Fingerprint toggle.
Where can I find my account statements? You can easily access your Account Statements by following any of these steps: 1. Login to the HDFC Bank App > Click on 'Statement'. Or, 2. Login to HDFC Bank App > Go to 'Menu' (three horizontal lines on the top-left corner) > Click on 'My Relationships' > Click on 'Accounts' > Click on 'Account Summary' > Select 'View statement'.
Can I download account statements for more than 5 years? Absolutely! You can download your Account Statements for more than 5 years by choosing the 'Email statement' option.
Am I eligible to use HDFC Bank App? Yes, if you have an HDFC Bank Savings or Current account, you are eligible to use the HDFC Bank App!
How can I block my HDFC Bank App access if I lose my phone? To block your HDFC Bank App, please call us on the toll-free number 1800 1600 / 1800 2600 (India) or 022-61606160 (overseas). This service is available 24x7.
Is there a charge for resetting my mPIN? No, resetting your mPIN is completely free!
Can I use one mPIN for both my HDFC Bank accounts? Yes, you can! As long as both accounts are linked to the same Customer ID, one mPIN will work for both. If you have separate Customer IDs, you can register them both on the app and switch between them easily.
How many people can use the HDFC Bank App on one device? Only one login session is allowed at a time. However, you can register up to 3 Customer IDs on the same device and switch between them to log in.
Is there a fee for downloading and using the HDFC Bank App? The HDFC Bank App is completely free to download and use! You may need to bear charges from your mobile operator for using mobile data.
Can I use HDFC Bank App outside India? Yes, you can use the app anywhere in the world as long as you have an active mobile data connection.
Do I need a specific mobile service provider to use the HDFC Bank App? No, this service is available across all mobile service providers in India.
Can I access HDFC Bank App while roaming? Yes, you can access the HDFC Bank App while roaming within India or abroad, provided you have mobile data activated on your mobile number.
How do I log out of the HDFC Bank App? You can easily log out by tapping the logout button at the top-right corner of the app. Alternatively, when you press the back button on your phone, the app will ask you to confirm if you want to log out.
What happens if I get disconnected or my mobile phone switches off while performing a transaction? Don't worry! Simply open the HDFC Bank App and check the transaction history to see the status.
What happens if I get disconnected while using the app? Your session will time out, but your money is safe. You can just log in again to start using the app.
How do I stop using HDFC Bank App? To cancel, first deregister from HDFC Bank NetBanking on a computer. Then, delete the App from your phone.
Will my HDFC Bank App be deactivated if I don't use it? No! You can use HDFC Bank App whenever you want, even after long periods of inactivity.
I can access other sites on my mobile phone but can't download the HDFC Bank App, what could be the reason? The HDFC Bank App is secure. If it is downloading slowly, please check with your mobile service provider about the mobile data.
I got a new phone. Can I still use the HDFC Bank App? Absolutely! Just download and install the HDFC Bank App again on your new device.
I changed my phone number. Will the HDFC Bank App still work? Yes, the HDFC Bank App will work with your new phone number after a robust but simple security check.
What if I lose my phone? No need to worry! The app requires a password to work, so your money is safe. Additionally, you can block your HDFC Bank App by simply calling us on the toll-free number 1800 1600 / 1800 2600 (India) or 022-61606160 (overseas). This service is available 24x7.
Can NRI Customers use mPIN to login to the App? Yes, NRIs can use mPIN to login to the HDFC Bank App.
Can I use Fingerprint to log in to the HDFC Bank App? Yes, if your phone has the Fingerprint recognition feature (Touch ID), you can enable them for easier login.
Do I need internet to use the HDFC Bank App? Yes, you'll need a data connection (mobile data or Wi-Fi) to use the HDFC Bank App.
How can I download my account statements on my mobile phone? You can easily download or email your account statements directly from the HDFC Bank App. Login to the HDFC Bank App > Click on 'Statements' > Select 'Download' or 'Email'. Note: If you want to get the statements as an email, please ensure the email ID is registered with HDFC Bank.
Why am I being asked to select my primary account every time I register on the app? You may currently be prompted to select your primary account during registration. We are working on an enhancement that will sync your primary account selection between the HDFC Bank App and NetBanking platform. Additionally, with future updates, you will no longer need to select your primary account every time you register on the app, making the process smoother and more seamless for you.

Online Dispute Resolution

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How to raise dispute on a transaction? Here's how to easily raise a dispute through our HDFC Bank App or NetBanking: Login > Menu (top-left corner) > 'Raise Dispute & Report Fraud > 'Raise New Dispute'. Provide details, select the transaction, and attach any supporting documents. We'll keep you updated via SMS and email once your dispute is submitted. You can also check its status later within the app or NetBanking.
How to report a fraud transaction? Here's how to easily report a fraud through our HDFC Bank App or NetBanking: Login > Menu (top-left corner) > 'Raise Dispute & Report Fraud' > 'Report New Fraud'. Provide details, select transactions, attach FIR Copy, and block channels like Credit Card, Debit Card, Internet Banking & MobileBanking to prevent further fraud. We'll keep you updated via SMS and email once your ticket is submitted. You can check the ticket status later in the app or on NetBanking.
What is a dispute? Dispute refers to a transaction you approved, but there's a problem. For example: - You only got part of your money at an ATM. - You paid for something but never received it. - Money left your account, but the other person didn't get it.
What is a fraud? Fraud is when someone uses your card or account details without your permission. For example: - Your card is used to make a purchase you didn't recognise. - Money is taken out of your account without your knowledge. - Someone uses your login information to access your online banking.
How to check my fraud or dispute ticket status? You can check the status of tickets raised for fraud or dispute transactions on both the HDFC Bank App and HDFC Bank NetBanking platform. Here's how: Login > Menu (top-left corner) > 'Raise Dispute & Report Fraud'. You'll see all tickets raised in the last 12 months. Under the 'Dispute' tab, view tickets for dispute transactions, and under the 'Fraud' tab, view tickets for reported fraudulent transactions.
How can I unblock different channels that I blocked earlier while reporting fraud? We understand this can be frustrating. Here's how to deal with it: For Credit Cards: Blocking during fraud reporting permanently blocks the card. Re-issue your card instantly through our HDFC Bank App or NetBanking if you haven't done so while reporting the fraud. Alternatively, you may visit the Credit Card page later to request a new card. For Debit Cards & NetBanking or HDFC Bank App: Please visit your nearest HDFC Bank branch. We'll help you set things up.
What should I do if my document upload fails during Online Dispute/Fraud ticket creation? Unfortunately, you can only attach one document (under 2MB in PDF or JPG format) during the initial report. But don't worry! Here's how to send your documents: - Email your documents to cc.disputes@hdfcbank.com. - Include your dispute/fraud report ticket number in the subject line. We'll receive your documents and link them to your report.

Profile & Hamburger Service

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How can I update my profile picture? To change your profile picture in the HDFC Bank App, simply go to your Profile Page. Here's how: Login > Menu (profile picture on the top-left corner) > 'My Profile'.
How do I remove a Customer ID? You can remove a Customer ID from the Profile Landing page in the HDFC Bank App. This is how to go about it: Login > Menu (profile picture on the top-left corner) > 'My Profile' > View Cust ID > 'Remove Cust ID'
How do I add a new Customer ID? If you want to log in to the HDFC Bank App with a different Customer ID, simply follow these steps: Open the app > Find the Customer ID dropdown > 'Add' To login with another Customer ID while you are logged in with yours, here's what to do: Login > Menu (profile picture on the top-left corner) > 'My Profile' > 'Add Customer ID' We'll log you out of the app and take you to a registration page.
How do I add a new Nominee to my Savings or Current Account? To add a nominee to your Savings or Current Account in the HDFC Bank App, follow this: Login > Menu (profile picture on the top-left corner) > 'My Relationships' > 'Accounts' > Select the specific account> 'Add/ Manage Nominee'
How many Nominees can I add to my Savings or Current account? You can add one nominee each to your Savings Account and Current Account.
What is a Primary Account in the HDFC Bank App? In the HDFC Bank App, your primary account is the default one used for debit transactions like money transfer, bill payments, etc. Setting it up is optional. However, you can change it anytime from the Account details screen of the HDFC Bank App. Here's how: Login > Menu (profile picture on the top-left corner) > 'My Relationship' > 'Accounts' > 'Change Primary Account'.
How do I change my Primary Account? It's very easy. To change your primary account, go to your HDFC Bank App and follow these steps: Login > Menu (profile picture on the top-left corner) > 'My Relationship' > 'Accounts' > 'Change Primary Account'.
How do I change the language on my HDFC Bank App? Sure, here's how to change language on your HDFC Bank App: Login > Menu (profile picture on the top-left corner) > 'Change Language' (under 'Preferences')
How do I reset/change my mPIN? To change or reset your mPIN in the HDFC Bank App, follow this: Login > Menu (profile picture on the top-left corner) > 'Reset mPIN' (under 'Urgent Support')
How do I change the HDFC Bank App theme? You can easily personalise the HDFC Bank App by changing the theme. Here's how: Login > Menu (profile picture on the top-left corner) > 'Change Theme' (under 'Preferences')
How do I enable or disable Insta Alerts? You can easily enable or disable Insta Alerts on your HDFC Bank App. Here's how: Login > Menu (profile picture on the top-left corner) > 'Insta Alert' (under 'Preferences')
How do I change the pre-login screen? To change the pre-login screen of your HDFC Bank App, follow these steps: Login > Menu (profile picture on the top-left corner) > 'Login Screen' (under 'Preferences')
How do I enable or disable biometrics? To enable or disable your Biometric for login in HDFC Bank App, follow these steps: 1. Login. 2. Tap on the Menu (profile picture on the top-left corner). 3. Click on the toggle button next to Face ID/ Finger print
Where do I find HDFC Bank ChatBanking on WhatsApp? The HDFC Bank ChatBanking number is 7070022222. Simply add it to your contacts and send us a 'Hi' over WhatsApp. To find it in the HDFC Bank App, follow these steps: Login > Menu (profile picture on the top-left corner) > 'Reach Us' > 'WhatsApp'
Where do I find the HDFC Bank toll-free number? The HDFC Bank toll-free customer service number is 1800 202 6161. To find it in the HDFC Bank App, follow these steps: Login > Menu (profile picture on the top-left corner) > 'Reach Us' > 'Contact Us'
How do I find the location of my nearest HDFC Bank Branch? Please use the Branch Locator in the HDFC Bank App to find your nearest branch. Here's how: Login > Menu (profile picture on the top-left corner)> 'Reach Us' > 'Branch Locator'
What is the current HDFC Bank App version? To check the current version details of the HDFC Bank App, follow these steps: Login > Menu (profile picture on the top-left corner)> App Version (at the bottom of the screen)
Where do I find my personal or KYC details? To find your securely saved personal and KYC details in the HDFC Bank App, follow these steps: Login > Menu (profile picture on the top-left) > 'My Profile'

Security

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What is USB Debugging in Android? Android USB Debugging is a helpful tool for developers, but it can also be risky. It lets someone with a computer control your phone in powerful ways. This means cybercriminals could potentially: - Steal your information - Install unwanted apps - Alter and misuse with your phone's data It's best to only enable USB Debugging when you absolutely need it, and only on trusted computers.
What does it mean for an Android device to be rooted? Rooting your Android phone gives you more control, but it's risky! Here's why: - Download bad apps: Rooting lets you bypass security safeguards, so you might accidentally install apps that steal your information. - Easier hacking: Rooting makes your phone more vulnerable to attacks, hackers could take complete control. - Lose security features: Rooting might disable some of your phone's built-in protections.
What does it mean for an iPhone to be jailbroken? Jailbreaking an iPhone means bypassing iOS security restrictions, leaving it vulnerable to malware and hackers. This can lead to data theft, including passwords, and full access to the device. Jailbreaking also disables iOS security features.
What does 'Screen Mirroring' or 'Screen Casting' mean? Screen mirroring lets one device display what's on another device's screen. However, it poses risks as fraudsters could access sensitive data like CVV numbers, OTP details, and passwords, potentially leading to stealing money from your account.
What does 'Screen Recording' mean? Screen recording is capturing a video of your device's screen activity, either using the device's built-in camera or specialised apps. However, it poses risks as fraudsters could access sensitive data like CVV numbers, OTP details, and passwords, potentially stealing your hard-earned money.
What does 'Screen Sharing' mean? Screen sharing displays your screen to other devices and fraudsters may take control of your device. Risks include: - Untrustworthy apps stealing personal data. - Malware accessing sensitive info for fraud. - Fraudsters exploiting shared screens for theft.
What is a 'Hooking Framework'? Hooking frameworks are tools utilised by attackers to modify how applications or systems operate. Here's how they work: - "Hooking" alters application or system behavior. - Attackers use hooking frameworks to intercept and modify function or API calls. - This grants control over program execution, allowing redirection to malicious code. - Malware leveraging hooking frameworks can steal sensitive data like login details, passwords, and payment information. - It can also monitor and intercept data flows to and from mobile devices.
What is a 'Java Debugger'? The Java Debugger (JDB) is a tool for Java programmers to fix issues in their programs. However, it can also be misused: - Attackers can exploit JDB to gain access to systems, potentially causing damage. - Specifically, attackers may use JDB to access bank servers through specific ports.
What is Malicious or Risky Software, Program, or App? Malicious or risky software, programs or apps aim to harm devices or networks. Risks include: - Theft of sensitive data (login details, passwords, payment information). - Misuse of data for stealing money. - Attackers gaining access to bank servers via specific ports if malware is present.
What is 'Unsecured Wi-Fi'? Unsecured Wi-Fi is any network you can join without a password. These networks are dangerous because they lack security features that protect your information from hackers.
Is it safe to use unsecured Wi-Fi? Unsecured Wi-Fi can be risky! Hackers might steal your information or infect your device without you knowing. This is because public Wi-Fi often lacks security. Stay safe: Use only secured Wi-Fi networks, especially for things like banking.
What is additional authentication, and why is it necessary for certain transactions? HDFC Bank uses AI to watch out for risky transactions. Depending on the risk, your transactions might require: - No extra step: Just swipe on the 'Pay' button. - A PIN or code: Enter your mPIN or a one-time code. - Extra verification: Provide both a code and additional info for certain transactions.
Why are certain transactions declined after authentication for security reasons, and what should I do in such cases? We understand this can be confusing, but rest assured, your account is safe. Your security is our top priority. We use advanced Artificial Intelligence (AI) to detect and prevent potentially risky banking activities. To protect you, we sometimes decline transactions that seem suspicious. If a genuine transaction is declined, please contact HDFC Bank customer care at 1800 1600 / 1800 2600. We're here to help.
Why is authentication not required for certain transactions, and why are 'Swipe to Pay' transactions confirmed without authentication? For transactions below a specified amount, users do not need to enter their mPIN for authentication. Simply swiping on the 'Pay' button confirms the transaction, and the funds are immediately transferred. For such transactions, we will show you on screen that no other authentication is required.