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Blocking or reporting unauthorised (those not done by you) transactions

Blocking or reporting unauthorised (those not done by you) transactions

  • You can use NetBanking to block your debit or credit card immediately to protect it from further such transactions

    OR

  • You can contact PhoneBanking

Block through NetBanking

How to block your debit/credit card using NetBanking

  • Login to NetBanking using your customer ID & password click here
  • Click on "Card" tab
  • Select "Request" under Credit or Debit Card, whichever applies
  • Select "Credit Card hotlisting" or "Debit Card hotlisting" whichever applies


How to block Prepaid card using Prepaid Card NetBanking

  • Click to select the type of card variant you wish to block click here
  • Login into Prepaid Card NetBanking with your user ID and password
  • Select Hotlist Card tab under My request tab
  • Select the card number and confirm


Report transactions not done by you:

Please read instructions below before reporting

  • To report credit card / debit card /net banking / UPI / Aadhaar enabled Payments System(AePS) transactions not done by you, call PhoneBanking ( click here for the number in your state if are a Resident Customer; click here if you a Non Resident Customer)
  • To report Prepaid Card transactions not done by you, call PhoneBanking ( click here )
  • For PayZapp, go to ‘Profile > Help Centre > Select a transaction > Tap on ‘?’ sign > Raise a Ticket.’
  • To report credit card /debit card /net banking / UPI transactions not done by you, Call on 18002586161


To report unauthorised transactions on NetBanking:

  • Customer ID
    • Account number
    • Transaction date
    • Transaction amount
    • Type of transaction e.g. NEFT/RTGS/IMPS
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To report unauthorised UPI transactions:

  • Mobile number
  • Customer ID
  • Account number
  • Date of transaction and time
  • Transaction amount
    ​​​​​​​

To report unauthorised Debit Card or ATM card transactions:

  • Debit card or ATM card number
  • Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
  • Date of transaction
  • Transaction amount
    ​​​​​​​

To report unauthorised Credit Card transactions:

  • Credit card number
  • Type of transaction e.g. online, at a store, local grocer, etc.
  • Date of transaction
  • Transaction amount
    ​​​​​​​

To Report unauthorised Prepaid Card transactions

  • Prepaid Card number
  • Type of transaction e.g. online/ purchase/ ATM
  • Date of transaction
  • Transaction amount
    ​​​​​​​

To Report unauthorised PayZapp wallet transactions

  • PayZapp registered mobile number
  • Date of transaction
  • Transaction amount


In addition to reporting unauthorized electronic banking transactions to the bank, also report the incident to National Cyber Crime Helpline,
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