Mailbox Services

At HDFC Bank, we make it easier for you to reach us from across the world. Keeping in mind the global reach of our esteemed NRI customers like you.

Our Aramex - Shop & Ship overseas mailbox service is available for our NR customers residing in Canada, China, Cyprus, Egypt, France, Georgia, Greece, Germany, Hong Kong, Italy, Indonesia, Australia, Japan, Jordan, Lebanon, Malaysia, Singapore, South Africa, South Korea, Spain, Thailand, Turkey, UAE, UK,USA. Mailbox facility is effective from 1st July 2019.

You no longer have to incur expensive courier charges to send your account instructions to HDFC Bank in India. All you need to do is simply courier your packet/envelope to our overseas mailbox addresses in below drop-down list. 

In case if you wish to send any physical signed request forms directly to the bank in India, please courier/mail your request directly to the below mentioned address:

HDFC BANK Ltd.
NRI PO BOX services,
1st floor, Zenith House Building, 
Keshavrao Khadye Marg,
Opposite Race course Gate no. 5 & 6,
Mahalaxmi, Mumbai - 400034.
India.

Email ID: NRI.POBOX@HDFCBANK.COM   NOTE: QUERIES RELATED TO OVERSEAS MAILBOX SERVICES CAN ONLY BE RAISED TO THIS EMAIL ADDRESS. IN CASE OF ANY OTHER QUERIES 
CLICK HERE TO CONTACT THE BANK

In case you wish to update your KYC then you may Login on Net Banking and go to Accounts section >>> Request >>> Confirm KYC Details.

In case you wish to update your Address then you may Login on Net Banking and go to "Update contact details" section >>> Update Address. 

You can drop an email to ALL_India_SnS@aramex.com to know the status of your courier sent via our Mailbox services. Also kindly share your courier dispatch details (Date of documents dispatch, courier name and tracking number).

In case you have any other banking related queries then please click here to get in touch with HDFC Bank.

Find your nearest Overseas Mailbox Services ( Aramex -Shop & Ship)

Please follow below steps while sending your documents through Aramex -Shop & Ship Office

• Download the relevant form
• Fill the form and attach relevant documents (If required)
• Send it through courier to the Aramex - Shop & Ship overseas mailbox services address nearest to your location mentioning Zero Value. Please ensure to collect your tracking / AWB number from your local courier when the documents are sent to Aramex office through your local courier.
• Please mention your complete address with the contact number and Aramex -Shop & Ship Service address on the envelope when sending courier to Aramex - Shop & Ship overseas mailbox services. Incomplete details may lead to hold couriers in the custom service. This is a mandatory process followed by Aramex - Shop & Ship overseas mailbox service.
• Kindly ensure to mention your Name, Customer ID and Account Number in the request you sent to Aramex - Shop & Ship overseas mailbox services. Kindly DO NOT mention your account details on the envelope for security reasons. Attach a covering note/letter mentioning name of their respective RMs/account number/Branch Official, so that the documents can be forwarded to the concerned person without any hassle.
• Only the above-listed requests will be accepted by the NRI Service Desk through the Aramex - Shop & Ship overseas mailbox services .Please write to nri@hdfcbank.com in case you need to send instruction apart from those listed above.
• On receipt of your shipment in India the request will be processed as per our request TAT (Turn Around Time). In case of any holds on your requests, an email we will send on your registered email id. We will be unable to action the request if an email id is not available on the records of HDFC Bank Ltd.

Note:​​​​​​

• Kindly note that TAT mentioned is subject to the consignment being received and ready to travel barring issues such as ‘no proper shipper address’, ’ unacceptable contents such as cheques etc.’ and airline’s flight availability and customs processes at both origin and destination.

Terms and conditions

1. Schedule of Service Charges for charges applicable for individual instructions / requests.

2. Customers should send their documents in sealed packets/envelopes to Aramex  -Shop & Ship Service using their local postal service . Please ensure that you mention your Name, Customer Id and Account number with each request.

3. Customers should not mention any value on the envelop for moving document under Aramex -Shop & Ship Service. Value always needs to be ZERO.

4. Only Documents can be moved under Aramex - Shop & Ship Service. Customer shall not send any monetary instruments, excluding but not limited to, cheques, drafts or dividend warrants through this service.

5. Customer needs to mention “Aramex - Shop & Ship” Account Number along with complete mailbox address. For e.g. – for Dubai, customer need to mention Account # BOM 18214 mandatorily on the courier at the time of courier dispatch. If the complete address and Account number for respective country is not mentioned on the envelope, it would lead to loss of documents.

6. Customers also have to make a note of the Airway bill/ tracking number from the courier company they are using in order to keep a track of the courier.

7. Aramex - Shop & Ship service will collect all packets /envelops from respective locations and will deliver the shipments to HDFC Bank Head Office, Mumbai. 

8. HDFC Bank Limited shall not be responsible for any loss due to documents/notices being sent to wrong address or documents/notices lost in transit.

9. Confidentiality of the documents sent by the customer will be maintained.

10. Users of the Aramex - Shop & Ship overseas mailbox facility are availing the service at their own risk.

11. HDFC Bank Ltd shall not be responsible or liable to the customer or any other third party for the envelopes / packets or its contents during transit from the customer to the Aramex - Shop & Ship overseas mailbox address. 

12. The customer must provide us proper courier tracking details for our Vendor Aramex Shop and ship to track the courier at their end. Without valid tracking details Aramex Shop and ship team will not be in a position to track the courier and will not be liable for any loss in transit.

13. On receipt of envelopes / packets at our mail box offices, Aramex - Shop & Ship Service will be responsible till they are shipped and delivered to HDFC Bank Head Office, Mumbai. By availing the service, the customer shall be deemed to have agreed to entrust the trans-shipment to India at his sole risk and discretion to Aramex - Shop & Ship overseas mailbox services and HDFC Bank Ltd. is not liable or responsible for any loss or destruction of the envelopes / packets in the hands of Aramex - Shop & Ship overseas mailbox services. 

Caution:

Please do not send any other document or instruction, including, but not limited to, Cheque s, Demand Drafts or cash using the Aramex - Shop & Ship overseas mailbox services . HDFC Bank reserves the right to destroy such instruments or return them back to you, at its discretion.