HDFC Bank One Pune Card

1. How can I buy the card?
   
   You can visit your nearest Pune metro station, or you can also fill in the E-form available online post which a Unique number is sent via SMS on your mobile after which the card can be purchased at any Pune metro station by just showing the unique number. 
   
   Click on the link to apply for One Pune card through E -form here.
   
   
2. What are the required documents to purchase the card?
   
   You can avail this card by providing any one of the below listed OVD documents: 

   
   1.  Voter ID card.
   2.  Driving License.
   3.  Passport.
   4.  NREGA JOB Card.
   5.  Aadhar number 
   
   Apart from above documents PAN number would be mandatorily provided 

   (For individuals below 18 years PAN number is non mandatory). 
   
   

3. Can individuals of age 18 and below apply for the One Pune card?
    

   Yes, minors of age 13 - 18 can issue a card by providing an Aadhar number or Passport. 

   Follow the steps to issue card for minor using Aadhar card (last four-digit) as OVD 
   
   1. Provide minor’s mobile number, DOB and other details of minor. 
   2.  Minor will be asked to provide guardian’s name, mobile number and minor’s Aadhar number (last four-digit) post which the guardian will receive a SMS containing a link for consent. 
   3.  Guardian must click on the link and provide consent post which you must enter the OTP sent to guardian’s mobile number.  
   4.  On submission of details a unique number will be sent to you via SMS that you must provide to the operator for issuance of card. 
   
   

4. How do I use the card at metro station?
   
   Once you receive your card it needs to be loaded with money post which you may simply tap the card on the specified area on the Automatic gates/ validator and again at the destination station. 

   
   

5. What is the Validity of One Pune Metro Card? 

   
   Your one Pune Metro card is valid for 3 years from the date of issuance. After which you can apply for the re-issuance of card at Pune metro station. 
   
   

6. How can I utilize the balance on my card?

   Your One Pune Card can store offline balance on the card chip for metro travel/ticketing payment. Hence, the card would have distinct balances as indicated below. 

   • Total Balance - The amount of money available on your Card after fees and charges have been deducted. 
   
   • Chip Balance - The amount set aside for your metro gate Tap & Pay transactions; maximum chip balance can be Rs. 2000. 
   
   • Card balance / Host balance – The amount available on the card excluding chip balance that can be utilised for retail purchases ( POS and E -commerce).
   
   • Card /Host balance = Total Balance – Chip Balance. 

7. Where and how to Check the balance on One Pune card? 

   To know your balance, visit your nearest Pune Metro Station and dip your One Pune card on the Add Value Machines (AVM) installed at metro stations, or

   1.  Contact the Customer Care Helpline – 022-45000800,  
   2.  you can also visit the customer portal by clicking here   

   For checking the balance on the customer portal follow the below mentioned steps: 
   -Register on customer portal and set username and password 
   -Enter card number & DOB on the login page. 
   -An OTP will be sent to you on your registered mobile number. 
   -Enter OTP and set username & password. 
   -After logging in to the customer portal, you can view the Card balance and statement.  
   
   

8. How can I top-up my card?

   a. You can top-up the card by logging on customer portal. Click here to visit customer portal.
   b. Visit your nearest NCMC enabled Metro Station* and request the TOM operator for top-up.
   c. Visit the Kiosk/ATVM installed at NCMC enabled Metro Station* and simply follow the instruction mentioned on the screen for top-up.
   Below is the mode of payment accepted at various channel for top-up.
   1. TOM- Cash, UPI and Cards
   2. Kiosk/ATVM and Customer Portal - UPI and Cards
   
   

9. How do I transfer my host/card balance to chip balance? 
   
   After topping up the card via customer portal or Pune metro counter, you must insert your card into the Add Value Machine (AVM) or Kiosk machine which is installed at metro station for chip balance top-up. 
   
   
10. What is the Minimum and Maximum limit for topping up the card?
      

    The minimum limit for card top-up is ₹50/- and for maximum limit for top-up is ₹10000/-(Maximum limit for chip balance is ₹2000/-).

    2 years from the date of issuance it is mandatory for the customer to convert their card to full KYC. Post which the limit gets extended to 200000 for customers with full KYC documents.
    
    

11. How do I change my PIN? / What to do in case I forget the PIN? 
    
    

    To change the PIN, log on to the customer portal and click on Set PIN/Reset PIN. Click here to visit customer portal.

    You can also visit your nearest metro station counter to change the PIN.

    
    

12. Can I use this card for payments outside of Pune?
    
    

    Yes, the card provides travelers with two benefits: 
    - Cashless metro transit across Pan India wherever NCMC enabled terminals are available. 
    - Retail Payments at merchant outlets across the country, without having to carry several cards. Customer must enable contactless and e-commerce capability on the customer portal for contactless purchase at retail and online merchants. 
    
    

13. Do I need to be an HDFC bank account holder to access all the features in the card? 
     
    No, Since The card is issued at the Pune metro station counter, there is no need for the holder to be a HDFC bank customer. 
    
    

14. What to do when my card is near its expiry date? 
     
    A month before the card's renewal, you will receive an SMS requesting for renewal to which you will have to visit nearest Pune metro station counter for card re-issuance. 
    
    

15. What if my card is lost or stolen? 
     
    

    If the card is lost or stolen the cardholder must immediately report the loss / theft by calling 022-45000800 or block the card temporarily via SMS, by texting below given code, space and last six digits of your One Pune card number to 5676712.
    

    “BLKOP1” for Regular One Pune Card 

    OR
    “BLKOP2” for Student card.
    
    This process can also be done via logging in to the customer portal in the card hotlist section. The cardholder must note that any balance stored on the offline chip is non-refundable if the card is stolen or lost.
    
    

16. When do I need to complete the Full KYC process for the One Pune Card? 
     
    Minimum KYC cards must be updated to Full-KYC cards within two years after card issuance by providing required KYC documentation; otherwise, a credit freeze will be placed to the card however, the amount available on the card is still usable.  
    
    

17. What are some Service charges being levied on the card? 
    
    On issuance of card 18% GST will be applied on Issuance fees and 1.8% or ₹12 fees (whichever is less) will be applied on card top-up. 
    
    

18. What happens to the balance in my card when I issue a new card? 
    
    The balance in your card will be transferred to the new card (both chip and account).
    
    

19. How do I report a transaction dispute incurred using my card? 
    To report a dispute transaction for One Pune card you can contact the customer support Centre on 022-45000800 or you can also email at hdfcpunemetro@support-paycraftsol.com
    
    

20. Is there any maximum transaction limit? 
    
    Yes, 10000 is the monthly transaction limit for min KYC. For contactless retail transaction you can tap and pay up to 5000 (per transaction). For transaction above 5000 you are required to enter the PIN. 
    
    

21. How many cards can be issued to one individual? 
    
    One customer can get a maximum of 4 cards. 
    
    

22. What is Balance sync and how can I update my balance?
    
    Balance sync is performed to transfer host balance to chip balance which can further be used at transit. When customer performs top-up via customer portal the amount is added to host balance, so to use it at transit one must mandatorily perform balance sync by visiting Kiosk or ATVM installed at Pune metro station, and simply following the instructions given on screen to balance sync.

Do’s

• Upon issuance of One Pune card, carefully read the user -guide provided in the card kit. 
• Ensure to change PIN at regular intervals.
• Always ensure that your card is used in your presence.
• Please make sure you conduct any transaction in complete privacy.
• Ensure to collect your card and receipt, after completion of the transaction.
• Regularly check account statements. Any unauthorized card transaction in the account, if observed, should be immediately reported to the bank.
• if the Card is lost or stolen, you may contact the helpline.

Don'ts

• Don't keep a written record of the PIN in any form, place or manner that may facilitate its misuse by anyone.
• Don't disclose your Card/PIN details over email links/phone calls/bank officials even if it is claiming to be from the bank.
• Don't overlook or ignore transaction alerts received through SMS.
• Never lend your card to anyone.
• Do not write your PIN on the card or on the cover of the card.
• Never use a PIN that could be easily guessed. E.g. your birthday or telephone number.