Zero Liability

Features:-

Zero liability insurance protection is available towards any fraudulent transaction done on debit card. where the bank liability has been established basis bank's investigation.

The insurance covers Merchant point of sale (POS) transactions which are not authenticated using Card PIN and the same is not applicable for ATM Cash withdrawal, online (e-Commerce) payment, Netsafe transactions.

Documents:-   

Customer Dispute Form (CDF). It is mandatory to submit CDF for all cases

Police complaint (Mandatory only if disputed amount is greater than Rs. 50,000)

Passport copies in case of international transaction dispute

Terms and conditions:-

The customer will receive the credit, post we receive completed and correct copy of the CDF.

The liability per card is restricted to a maximum of Rs. 4 lakh per card except for Platinum Debit Card and Business Debit Card where the liability is Rs. 5 lakh per card.

This cover is not available for Debit cards issued under PMJDY

The findings of the Bank's investigation will be final and binding on the customer.

Kindly note, Customer can file a police complaint by following any of the below mentioned options: -

Report the incident to National Cyber Crime Helpline Number at 1930 or 155260

Report through online portal at https://cybercrime.gov.in/Webform/Crime_AuthoLogin.aspx or http://www.cybercrime.gov.in/" www.cybercrime.gov.in )

Online complaint is followed by serial number and same is accepted.

Physical complaint needs to have seal and signature of police official.