FAQs

What can we help you with?

Example: How do I change my address?

Common questions for all Two Wheeler Loans

All Two Wheeler Loans

What is De-pledge?

Removal of a pledge from the security to regain the rights over the security is called de-pledge.

*Conditions Apply

What is Guarantor?

A Guarantor is a person who guarantees to pay for someone else's debt if he or she should default on a loan obligation.

What is Amortization?

Amortization is paying off debts in regular instalments over a period of time.

What is Pledge?

A right over the security is created in favour of HDFC Bank. Hence shares cannot be transferred or sold by the customer or shareholder.

What is RTGS?

RTGS is the Real Time Gross Settlement which is used for the transfer of amounts of Rs. 1,00,000 or more from one bank account to another bank account (any bank located anywhere in India if attached with an Internet system) at very minimal charges. The amount is credited into the beneficiary's account in real time. For amounts less than Rs. 1,00,000 we use NEFT( National Electronic Fund Transfer).

What is NEFT?

The National Electronic Funds Transfer (NEFT) system is a nation-wide funds transfer system to facilitate transfer of funds from any bank branch to any other bank branch.

What is SI?

SI stands for Standing Instructions. It is one of the modes you can use to repay a loan, wherein your HDFC Bank account is directly debited for the EMI amounts, based on your specific instructions in the form of the Standing Instructions Mandate.

What is CIBIL?

CIBIL stands for Credit Information Bureau India Limited. CIBIL's aim is to fulfil the need of credit granting institutions for comprehensive credit information by collecting, collating and disseminating credit information pertaining to both commercial and consumer borrowers, to a closed user group of members. Banks, Financial Institutions, Non-Banking Financial Companies, Housing Finance Companies and Credit Card Companies use CIBIL's services. Data sharing is based on the Principle of Reciprocity, which means that only Members who have submitted all their credit data may access Credit Information Reports from CIBIL.

Which documents should I carry at the time of visiting HDFC bank?

You need to carry an Agreement Number, Self-attested Identification Proof containing your signature to avail of any information / deliverable along with a written request and produce the documents at the Customer Service Desk.

Who can resolve my queries?

For your queries related to Loans (other than home loans), please visit the nearest Retail Asset Branch.
You can also write to us at www.hdfcbank.com/services with the following verification details or contact your nearest PhoneBanking officer:

How can I get my address changed in my loan account?

In order to change your address in our records, you may visit the nearest Retail Loan Service Center and submit the following documents:

  • Request form for Address Change.
  • Self Attested copy of your revised address proof along with the original address proof for validation.
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer, i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.

How do I obtain a duplicate NOC/Form 35 for a vehicle loan that has been closed and fully repaid?

  • You may obtain a duplicate NOC/Form 35 for your vehicle by visiting any of our the Retail Loan Service Center and submit the following documents:
  • Request form for Duplicate NOC/Form 35.
  • Self attested copy of the Registration Certificate book, duly self attested by you, along with the Original Registration Certificate book for validation.
  • Applicable fee of Rs. 500/- vide a cheque/payorder/demand draft favouring "HDFC Bank Ltd Loan Account No. <<          >>".
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer,i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.

Please note that the Loan Closure NOC/Form 35 will not be issued if any of the following conditions apply:

  • Copy of RC Book is not submitted
  • The same vehicle is encumbered to the Bank for any other loan facility
  • Any notice from a competent authority restraining the Bank from release of hypothecation
  • If there are any existing over dues, direct or otherwise, in your name

How do I obtain a NOC from the bank for fitting an LPG/CNG kit on my vehicle under finance with HDFC Bank?

You may obtain the NOC for fitting an LPG/CNG kit on your registered vehicle under finance with us by visiting any of our Retail Loan Service Center and submitting the following documents:

  • Request form for LPG/CNG NOC.
  • Self attested copy of the Registration Certificate book, duly self attested by you, along with the Original Registration Certificate book for validation.
  • Applicable fee of Rs. 500//- vide a cheque/payorder/demand draft favouring "HDFC Bank Ltd Loan Account No. <<          >>".
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer, i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.

How do I obtain a NOC from the bank for settling a partial loss Insurance Claim for a vehicle under finance with HDFC Bank?

You may obtain the NOC to settle the partial insurance claim in your favour, provided there are no outstandings to your loan account,  by visiting any of our Retail Loan Service Center and submitting the following documents:

  • Request form for applying for the required NOC.
  • Original Insurance Policy(will be returned back to you at the centre, post validation).
  • Copy of the Insurance Policy, duly self attested by you.
  • Claim Voucher provided by Insurance Company
  • Applicable fee of Rs. 500/- vide a cheque/payorder/demand draft favouring "HDFC Bank Ltd Loan Account No. <<          >>".
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer, i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.

Note, for Total Loss, Claims will be settled in favour of the Bank to close the loan based on the Loan Pre-Termination Statement as on the date of request and in case of any excess claim received from the Insurance Company, a refund will be made favouring the customer.

How do I obtain a NOC from the bank if I have lost my Registration Certificate book for a vehicle under finance with HDFC Bank?

You may obtain the NOC for a duplicate Registration Certificate book for your vehicle loan, by visiting any of our Retail Loan Service Center and submitting the following documents:

  • Request form for applying for the required NOC.
  • Self-attested copy of the Registration Certificate book, duly self-attested by you for validation.
  • Copy of FIR or certificate from police or Acknowledgement from Police on written complaint with General Diary No.
  • Applicable fee of Rs. 500/- vide a cheque/payorder/demand draft favouring "HDFC Bank Ltd Loan Account No. <<          >>".
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer,i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.

How do I obtain a NOC from the bank if my Registration Certificate is mutilated and I wish to apply for a duplicate Registration Certificate book for a vehicle under finance with HDFC Bank?

You may obtain the NOC for a duplicate Registration Certificate book for your vehicle loan, by visiting any of our Retail Loan Service Center and submitting the following documents:

  • Request form for applying for the required NOC.
  • Self attested copy of the Registration Certificate book, duly self attested by you, along with the Original Registration Certificate book for validation.
  • Applicable fee of Rs. 500/- vide a cheque/payorder/demand draft favouring "HDFC Bank Ltd Loan Account No. <<          >>".
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer, i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.

How do I obtain a Duplicate Repayment Schedule for my loan account?

You may obtain a Duplicate Repayment Schedule for your loan account, free of charge by registering for our NetBanking facility on www.hdfcbank.com and download the repayment schedule for your linked loan account.
Alternatively, you may visit the nearest Retail Loan Service Center and submit the following documents

  • Request form for Duplicate Repayment Schedule.
  • Duplicate Repayment Schedule Charges of Rs.200/- favouring "HDFC Bank Ltd Loan Account No. <<          >>"
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer, i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided

How can I change the mode of repayment/ account for my loan?

In the event that you wish to change the mode of repayment/bank account for your loan repayment, you may visit the nearest the Retail Loan Service Center and submit your request with the revised account mandate/instructions.

What are the charges I have to pay to change the mode of repayment/ account for my loan?

A service charge of Rs.500 is applicable for changes in loan repayment instructions issued from non-HDFC Bank Account (ECS or PDC facility). A cheque/payorder/demand draft for Rs. 500 favouring “HDFC Bank Ltd Loan Account No. <<     >>” will be required along with the revised set of repayment instructions.

What will be done with the post-dated cheques if I request to change the mode of repayment/ account for my loan?

Post Dated Cheques(PDCs)/Security Cheques submitted towards loan repayment that have not been encashed, will be defaced and retained by the Bank. In case, you wish to have your old Post Dated Cheques(PDCs)/ Security Cheques to be returned to you, kindly lodge a request at the Retail Loan Service Center or through PhoneBanking or write us an email at www.hdfcbank.com/services within 45 days from the date of application of change in repayment instructions. In case, we do not hear from you within the stipulated period, the defaced cheques will be destroyed.

Have questions specific to your product?

Two Wheeler Loan

How much finance can I avail of?

The minimum loan amount is Rs. 20,000 and the maximum is Rs. 1.5 Lacs. But you can borrow up to 85% of the ORP depending on the model.

Do I have the option to pre-pay the entire loan amount?

Yes, you can pre-pay the loan any time after six months of availing of the loan at a nominal charge.

Kindly note :- No Cash Payment accepted towards Pre-payment of loan, Only DD/MC/Cheques accepted.

How long will it take to process the loan?

The loan gets processed within 48 hours of completing documentation.

How much time will it take to change the mode of repayment/ account for repayment of my loan?

It will take 25 working days to activate the revised instructions. In case your next installment falls due prior to the said date, instruction already lodged with us will be presented for payment.

In which other ways can I get in touch with the bank for details on Two Wheeler Loans?

You can Call us or Visit our branch. Alternatively, for more details on our Two Wheeler Loans, SMS "TW" to 5676712 or write to tw.support[at]hdfcbank[dot]com

If I don’t have an account with HDFC Bank, can I still avail of loans?

Yes, you can get an HDFC Bank Two Wheeler Loan. You need not necessarily have an account with us.

What is Grahak Seva Kendra?

Our Grahak Seva Kendra addresses your queries pertaining to Two-Wheeler Loans.

Contact our Grahak Seva Kendra on 020-39401010 between 10:00 AM and 05:30 PM from Monday to Friday, and 10:00 AM and 01:30 PM on Saturday.

Alternatively you can also contact our PhoneBanking number for customer support.

*Conditions Apply

Do I need a guarantor?

No, but in case if you don't meet the Bank's norms then you may be required to have a guarantor surety. A guarantor becomes a co-endorser and assumes liability in event of default. To stand surety for your loan.

How do I obtain a NOC from the bank if my Registration Certificate is mutilated and I wish to apply for a duplicate Registration Certificate book for a vehicle under finance with HDFC Bank?

You may obtain the NOC for a duplicate Registration Certificate book for your vehicle loan, by visiting any of our Retail Loan Service Center and submitting the following documents:

  • Request form for applying for the required NOC.
  • Self attested copy of the Registration Certificate book, duly self attested by you, along with the Original Registration Certificate book for validation.
  • Applicable fee of Rs. 500/- vide a cheque/payorder/demand draft favouring "HDFC Bank Ltd Loan Account No. <<          >>".
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer, i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.

How do I obtain a duplicate NOC/Form 35 for a vehicle loan that has been closed and fully repaid?

  • You may obtain a duplicate NOC/Form 35 for your vehicle by visiting any of our the Retail Loan Service Center and submit the following documents:
  • Request form for Duplicate NOC/Form 35.
  • Self attested copy of the Registration Certificate book, duly self attested by you, along with the Original Registration Certificate book for validation.
  • Applicable fee of Rs. 500/- vide a cheque/payorder/demand draft favouring "HDFC Bank Ltd Loan Account No. <<          >>".
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer,i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.

Please note that the Loan Closure NOC/Form 35 will not be issued if any of the following conditions apply:

  • Copy of RC Book is not submitted
  • The same vehicle is encumbered to the Bank for any other loan facility
  • Any notice from a competent authority restraining the Bank from release of hypothecation
  • If there are any existing over dues, direct or otherwise, in your name

What will be done with the post-dated cheques if I request to change the mode of repayment/ account for my loan?

Post Dated Cheques(PDCs)/Security Cheques submitted towards loan repayment that have not been encashed, will be defaced and retained by the Bank. In case, you wish to have your old Post Dated Cheques(PDCs)/ Security Cheques to be returned to you, kindly lodge a request at the Retail Loan Service Center or through PhoneBanking or write us an email at www.hdfcbank.com/services within 45 days from the date of application of change in repayment instructions. In case, we do not hear from you within the stipulated period, the defaced cheques will be destroyed.

How do I obtain a NOC from the bank for settling a partial loss Insurance Claim for a vehicle under finance with HDFC Bank?

You may obtain the NOC to settle the partial insurance claim in your favour, provided there are no outstandings to your loan account,  by visiting any of our Retail Loan Service Center and submitting the following documents:

  • Request form for applying for the required NOC.
  • Original Insurance Policy(will be returned back to you at the centre, post validation).
  • Copy of the Insurance Policy, duly self attested by you.
  • Claim Voucher provided by Insurance Company
  • Applicable fee of Rs. 500/- vide a cheque/payorder/demand draft favouring "HDFC Bank Ltd Loan Account No. <<          >>".
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer, i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.

Note, for Total Loss, Claims will be settled in favour of the Bank to close the loan based on the Loan Pre-Termination Statement as on the date of request and in case of any excess claim received from the Insurance Company, a refund will be made favouring the customer.

How do I obtain a NOC from the bank if I have lost my Registration Certificate book for a vehicle under finance with HDFC Bank?

You may obtain the NOC for a duplicate Registration Certificate book for your vehicle loan, by visiting any of our Retail Loan Service Center and submitting the following documents:

  • Request form for applying for the required NOC.
  • Self-attested copy of the Registration Certificate book, duly self-attested by you for validation.
  • Copy of FIR or certificate from police or Acknowledgement from Police on written complaint with General Diary No.
  • Applicable fee of Rs. 500/- vide a cheque/payorder/demand draft favouring "HDFC Bank Ltd Loan Account No. <<          >>".
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer,i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.

How can I get my address changed in my loan account?

In order to change your address in our records, you may visit the nearest Retail Loan Service Center and submit the following documents:

  • Request form for Address Change.
  • Self Attested copy of your revised address proof along with the original address proof for validation.
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer, i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.

How do I obtain a NOC from the bank for fitting an LPG/CNG kit on my vehicle under finance with HDFC Bank?

You may obtain the NOC for fitting an LPG/CNG kit on your registered vehicle under finance with us by visiting any of our Retail Loan Service Center and submitting the following documents:

  • Request form for LPG/CNG NOC.
  • Self attested copy of the Registration Certificate book, duly self attested by you, along with the Original Registration Certificate book for validation.
  • Applicable fee of Rs. 500//- vide a cheque/payorder/demand draft favouring "HDFC Bank Ltd Loan Account No. <<          >>".
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer, i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided.

How can I change the mode of repayment/ account for my loan?

In the event that you wish to change the mode of repayment/bank account for your loan repayment, you may visit the nearest the Retail Loan Service Center and submit your request with the revised account mandate/instructions.

How do I obtain a Duplicate Repayment Schedule for my loan account?

You may obtain a Duplicate Repayment Schedule for your loan account, free of charge by registering for our NetBanking facility on www.hdfcbank.com and download the repayment schedule for your linked loan account.
Alternatively, you may visit the nearest Retail Loan Service Center and submit the following documents

  • Request form for Duplicate Repayment Schedule.
  • Duplicate Repayment Schedule Charges of Rs.200/- favouring "HDFC Bank Ltd Loan Account No. <<          >>"
  • In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer, i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided

What are the charges I have to pay to change the mode of repayment/ account for my loan?

A service charge of Rs.500 is applicable for changes in loan repayment instructions issued from non-HDFC Bank Account (ECS or PDC facility). A cheque/payorder/demand draft for Rs. 500 favouring  "HDFC Bank Ltd Loan Account No.  <<                >>" will be required along with the revised set of repayment instructions.